People & Culture Executive

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel company seeks a People & Culture Executive in Kuala Lumpur to oversee daily operations within the People & Culture Department. The role involves managing enquiries, recruitment, and personnel documentation. Candidates should have a Diploma in Hospitality Management and at least 2 years of experience in a hotel setting. The company offers various benefits, emphasizing learning and development, wellness programs, and generous holiday entitlements.

Benefits

Learning & Development Programs

Health benefits and wellness programs

EPF contributions

Public holiday entitlement

Colleague engagement activities

Qualifications

• Minimum of 2 years of experience in People & Culture or equivalent in a hotel environment.
• Strong communication skills, able to interact with internal and external customers.

Responsibilities

• Manage day-to-day People & Culture operations.
• Handle colleague enquiries and direct them appropriately.
• Assist in the recruitment process including job descriptions and posting ads.

Skills

Fluency in English

Fluency in Bahasa Malaysia

Hotel experience

Education

Diploma in Hospitality Management

Job description

PEOPLE & CULTURE EXECUTIVE

Mandarin Oriental, Kuala Lumpur is looking for a People & Culture Executive to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the People & Culture Department in Kuala Lumpur, the People & Culture (P&C) Executive is responsible for the day‑to‑day People & Culture operations and functions. Assist in all administrative and clerical duties. The P&C Executive reports to the Director of People & Culture / Assistant Director of People & Culture / P&C Manager.

As People & Culture Executive, you will be responsible for the following duties:

• Handles all colleagues’ enquiries and when necessary, direct them to the right person‑in‑charge for further assistance
• Handles all phone enquiries about job vacancies in a professional, courteous, and ethical manner
• Prepare contracts for new colleagues
• Maintains up‑to‑date employees’ individual personal files in an orderly filing system
• Administration of all the documentation regarding any personnel action effected for employees from Supervisory level and below
• Manages lockers administration and maintain stock for the First Aid items
• Assists in the documentation of work permits, employment passes and related documents
• Input and updating of personal data of existing colleagues in the People & Culture System daily
• Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process

As People & Culture Executive, we expect from you:

• Diploma in Hospitality Management
• Minimum 2 years of hotel experience in People & Culture or equivalent
• Ability to communicate fluently in English Language and Bahasa Malaysia with internal and external customers alike

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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