Parts & Service Sales Representative

Sandvik; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading industrial service provider in Kuala Lumpur is seeking a Parts & Service Sales Representative to drive sales operations in the Indochina region. The role involves managing customer relationships, anticipating needs, and pursuing leads to enhance business growth. Ideal candidates will have 3-4 years of sales experience, a Bachelor's degree in Business Administration or Marketing, and knowledge of the mining industry is preferred. Strong computer skills and a valid driving license are essential. Willingness to travel extensively is required.

Qualifications

• 3 to 4 years of working experience in sales and/or contract support roles.
• Knowledge in the mining industry is advantageous.
• Possess a valid Car Driving License.

Responsibilities

• Manage sales and drive sustainable growth in parts and service revenue.
• Maintain business relationships with existing customers.
• Anticipate and address customer needs to maximize value.
• Pursue sales leads with customers.

Skills

Sales experience

Customer relationship management

Negotiation skills

Strong computer literacy

Education

Bachelor's degree in Business Administration or Marketing

Job description

Join Sandvik as a key contributor to our sales operations in the Indochina region.

The Parts & Service Sales Representative role provides essential sales and contract support while actively promoting and selling Sandvik’s products and services across a diverse customer portfolio. Working closely with the Territory Manager – Indochina, you will support sales performance, strengthen customer relationships, and contribute to sustainable business growth. The position is based in Shah Alam, Kuala Lumpur.

Main Responsibilities

• Manage sales and drive sustainable growth in parts and service revenue within Indochina.
• Maintain and grow business relationships with existing customers while proactively identifying and developing new customers opportunities.
• Anticipate, understand and address customer needs aligning with appropriate Sandvik's products and solutions to maximize customer value and sales profitability.
• Pursue sales leads with existing and prospective customers.
• Assess customer needs, recommend suitable products and services, respond to more complex customer inquiries, negotiate pricing and delivery terms.
• Maintain accurate market and customer data and share insights through approved systems and tools.
• Develop and execute annual, quarterly, monthly, and weekly sales plan.

Key Responsibilities

• Customer & market understanding
• Parts planning & asset management
• Sales administration
• Communication
• Continuous improvement
• Customer service

Qualifications and Experience

• At least 3 to 4 years working experience in sales and/or contract support-related roles.
• Bachelor's degree or equivalent qualification in Business administration, Marketing.
• Knowledge or experience in the mining industry would be an added advantage.
• Strong computer literacy, possess a valid Car Driving License would be advantage.
• Willingness to travel extensively.