Partner Success Executive

Zoala Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing company in mental wellness is seeking a Partner Success Executive in Kuala Lumpur. The role involves developing strategic business plans, managing partnerships, and supporting onboarding processes. Candidates should have a degree in Business or Marketing, be customer-centric, and possess excellent communication skills. Fresh graduates are encouraged to apply. The company promotes work-life balance and an inclusive culture, making it a supportive environment for career growth.

Benefits

Work-Life Balance

Inclusive Culture

Qualifications

• Degree holder (preferably in Business/Marketing or related).
• Fresh graduates welcome; no experience required.
• Able to speak English, Cantonese and Chinese (preferred).
• Confident in building and maintaining interpersonal relationships.
• Interested in data analysis and trends.

Responsibilities

• Assist in developing and executing strategic business development plans.
• Support the Partner Success Manager in managing relationships with partners.
• Manage partner onboarding process, delivering training and support.
• Track partner performance using CRM tools and prepare reports.
• Conduct research to identify potential partners and opportunities.

Skills

Customer-centric mindset

Interpersonal relationship building

Project management

Data analysis

Presentation skills

Education

Degree in Business/Marketing or related fields

Job description

We, at Zoala, are in search of a Partner Success Executive to join our fast‑expanding team that is set to make a difference in the mental wellness space powered by modern‑day technology and Artificial Intelligence (AI). You will be shaping our partnerships’ customer excellence team - building the foundations and developing plans for future business‑oriented solutions. Come join us as we move to advocate ‘Mental Wellness, First’.

Why Zoala?

We, at Zoala, are in search of a Partner Success Executive to join our fast‑expanding team that is set to make a difference in the mental wellness space powered by modern‑day technology and Artificial Intelligence (AI). You will be shaping our partnerships’ customer excellence team - building the foundations and developing plans for future business‑oriented solutions. Come join us as we move to advocate ‘Mental Wellness, First’.

Your Daily ZOALA Experience

• Assist in developing and executing strategic business development plans in alignment with company goals.

• Support the Partner Success Manager in managing relationships with both new and existing partners.

• Assist in managing the partner onboarding process, delivering training, and providing continuous professional support to ensure a seamless and positive experience for our partners.

• Track partner performance using CRM tools, prepare reports, and assist in identifying opportunities for growth.

• Help monitor and analyse partner feedback to continuously improve the partnership experience.

• Collaborate with internal teams including marketing and product to ensure partners' needs and expectations are met.

• Conduct research to identify potential partners, key decision-makers, and opportunities, and generate interest to foster strategic collaborations.

• Participate in contract negotiations, ensuring agreements are aligned with company policies and guidelines.

• Stay updated on industry trends and competitor activity to identify potential growth opportunities for partnerships.

The Career Requirements

• Degree holder (Preferably with a degree in Business/Marketing, or related fields).

• Fresh graduates are welcome to apply; No experience required.

• Able to speak English, Cantonese (preferred), Chinese (preferred)

• Ability to manage, coordinate and execute various projects.

• Customer‑centric mindset with the ability to empathise and think from the customer’s perspective.

• Confident in building and maintaining interpersonal relationships.

• Able to deliver presentations.

• Interested in data analysis and trends.

• Past experience in sales, F&B, hospitality is a bonus!

Hang on! Life's a two‑way street! Here's what you'll enjoy while spending time with us.

Work‑Life Balance - We encourage you to find a balance between your work and personal lives. It isn't about how many hours you spend at home or at work; it's about the structure you establish that brings energy to both aspects of your life.

Inclusive Culture - When it comes to idea generation, we encourage diversity of opinion and difference of perspective aimed at a gainful outcome. Join an environment where you can speak your mind while consciously being respectful of the ideas of others.

If this sounds right up your alley, but you still feel you did not check all the boxes, fret not; no one fits a job description perfectly. Let's talk! We're curious and can't wait to get to know you.