Partner Relations Manager | RM7K-RM9K | Bangsar

J RECRUIT FIRM; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global international brand in Kuala Lumpur is seeking a Partner Relations Manager to develop retention strategies and foster strong relationships with partners. The ideal candidate should have a BSc Degree in a business-related field and at least two years of experience, preferably in the financial services industry. Excellent communication skills in Malay and English are essential. This role offers a vibrant environment for professional growth and innovation within partner engagement.

Qualifications

• At least 2 years of experience in business development roles.
• Experience in the financial services industry is an advantage.
• Confident, persuasive and ambitious individual.

Responsibilities

• Develops Partner retention strategies for enhancing loyalty.
• Serves as the primary point of contact for Partners.
• Conducts regular analysis of Partner needs and behavior.

Skills

Strong interpersonal skills

Fluent in Malay and English

Excellent organizational skills

Analytical skills

Ability to work autonomously

Education

BSc Degree in a Business-related field

Job description

Partner Relations Manager | RM7K-RM9K | Bangsar

Global International Brand is looking for a driven, goal-oriented, and energetic professional to help us continue our steady

Job Responsibilities

• Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimize churn, andmaximize lifetime value.
• Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
• Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
  
• Conducts regular analysis of Partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
  Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement.
• Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
• Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experienceConveys Partnerrequirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system.
• Familiarizes one self with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
• Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
• 
  Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company's services effectively

Job Requirements:

• BSc Degree in a Business-related field
• At least 2 years of experience in business development roles Experience within the financial services industry is considered an
  advantage
• Fluent speaker with excellent oral and written skills in Malay & English(Mandarin is considered an advantage)
• Excellent organizational and analytical skills
  
• Confident, persuasive and ambitious
  
• Self-motivated
  
• Strong interpersonal and communication skills
  
• Ability to work in a dynamic environment and maintain a high-level of organization
  
• Ability to work autonomously and under pressure
  
• Dynamic, innovative and target orientedComputer literate

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