Part-Time Customer Service

Big Fat Smile; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider in Johor Bahru is seeking a Customer Support representative. The role involves assisting with customer inquiries, managing orders, and coordinating with teams for shipment updates. Ideal candidates should have a positive attitude, good communication skills, and be willing to work flexible hours including evenings and weekends. The position offers a work-from-home benefit and values previous customer service experience.

Benefits

Work from home

Qualifications

• Experience in customer service is a bonus.
• Able to work on weekend and public holiday.
• Comfortable using multiple platforms and staying organized.

Responsibilities

• Respond to customer chats and inquiries in a friendly manner.
• Assist with basic questions about products and orders.
• Help monitor order or delivery updates.
• Follow up on customer feedback.
• Check and monitor daily orders across platforms.
• Coordinate with courier and fulfillment teams.
• Assist with arranging replacements, returns, or cancellations.
• Log in to check messages and new orders.
• Update internal sheets with important information.
• Share important updates with internal teams.

Skills

Positive attitude

Good communication skills

Problem-solving skills

Ability to multitask

Education

Minimum SPM/STPM

Job description

Requirement

• Minimum SPM/STPM
• Positive attitude and willingness to learn
• Good communication and problem-solving skills
• Able to multitask, comfortable using multiple platforms and stay organized
• Able to work on weekend and public holiday, evening shift
• Experience in customer service is a bonus

Responsibility

Customer Support

• Respond to customer chats and inquiries in a friendly and timely manner
• Assist with basic questions about products, orders, and simple technical issues
• Help monitor order or delivery updates and inform customers when needed
• Follow up on customer feedback and encourage positive reviews

Order Handling

• Check and monitor daily orders across platforms
• Coordinate with courier and fulfillment teams on shipment updates
• Assist with simple tasks like arranging replacements, returns, refunds, or cancellations
• Keep basic records of order activities

Platform & System Tasks

• Log in to all relevant platforms to check messages and new orders
• Update internal sheets or systems with important information
• Submit support tickets or contact agents for courier/tracking issues (except during night hours/public holidays; note accordingly)

Team Support

• Share important updates with internal and regional teams
• Help follow up on pending shipments when needed

General Duties

• Complete simple ad-hoc tasks assigned by supervisors
• Ensure customer messages and reviews are handled before the end of the shift

Benefits

• Work from home