Parking Experience & Season Pass Specialist

SIMA AUTO PARK (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A parking service provider is seeking a Customer Service Representative to assist customers with parking-related queries and season pass issues. This role involves answering calls, providing accurate information, resolving complaints, and educating customers about payment processes. The ideal candidate should demonstrate strong communication skills and be proactive within a team environment. This position offers opportunities to enhance customer satisfaction and ensure operational efficiency.

Qualifications

• Strong communication skills for customer assistance.
• Ability to resolve complaints effectively and professionally.
• Knowledge of parking systems and payment processes.

Responsibilities

• Answer customer calls regarding parking and valet inquiries.
• Educate customers on season pass usage and payment systems.
• Monitor parking system status and report issues to teams.

Job description

A parking service provider is seeking a Customer Service Representative to assist customers with parking-related queries and season pass issues. This role involves answering calls, providing accurate information, resolving complaints, and educating customers about payment processes. The ideal candidate should demonstrate strong communication skills and be proactive within a team environment. This position offers opportunities to enhance customer satisfaction and ensure operational efficiency.