Park Operations Lead & Guest Experience

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational leisure and hospitality company in Malaysia is seeking a Site & Operations Assistant Manager for its floral theme park, Eufloria. The role involves leading daily operations, ensuring a seamless guest experience, and managing staff and vendors. Candidates should possess a Bachelor's degree in a relevant field and have over 5 years of experience in operations or facility management, ideally in theme parks or resorts. This opportunity promises significant career growth within a transformative environment.

Qualifications

• 5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols, crowd management and guest experience strategies.
• Passion for nature, sustainability and guest engagement.

Responsibilities

• Lead and manage daily park operations, including guest services, maintenance, horticulture, and retail.
• Oversee staffing schedules, training, and performance for operational teams.
• Ensure safety, cleanliness, and regulatory compliance across all areas of the park.
• Coordinate with horticulture and landscaping teams to maintain floral displays and seasonal installations.
• Manage vendor relationships and third‑party service providers (e.g., security, F&B, cleaning).
• Monitor guest feedback and implement service improvements.

Skills

Leadership

Communication

Problem-solving

Organizational

Guest experience

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field

Job description

A leading multinational leisure and hospitality company in Malaysia is seeking a Site & Operations Assistant Manager for its floral theme park, Eufloria. The role involves leading daily operations, ensuring a seamless guest experience, and managing staff and vendors. Candidates should possess a Bachelor's degree in a relevant field and have over 5 years of experience in operations or facility management, ideally in theme parks or resorts. This opportunity promises significant career growth within a transformative environment.