Pandora Mid Valley - Senior/Retail Associate

Habib Retail; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Customer Service Representative to provide excellent customer service and support buying processes. The ideal candidate will have a minimum SPM qualification and 1-2 years of relevant experience in the retail industry. Responsibilities include engaging with customers, coordinating sales activities, and maintaining stock records. Candidates should be friendly, enthusiastic, and able to work shifts, including weekends and public holidays. Fresh graduates are encouraged to apply.

Qualifications

• Minimum qualification of SPM or equivalent.
• 1-2 years of experience in retail preferred.
• Enthusiastic and energetic with a desire to provide outstanding service.

Responsibilities

• Represent brand and assist in overall buying processes.
• Engage with customers, answering inquiries about products.
• Coordinate sales and promotional activities with the team.
• Assist with telemarketing to maintain customer relationships.
• Maintain merchandise records and assist with stock takes.

Skills

Customer service

Retail management

Sales and marketing

Verbal and written English

Verbal and written Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Pandora Mid Valley

Responsibilities

Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.

Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.

Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.

Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.

Maintain new merchandise record into stock card as and when required.

Receive transfer in stocks and assist with monthly stock take.

Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.

Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.

Strong business knowledge in retail management, sales and marketing and customer services.

Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.

Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.

Able to work as a team.

Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

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