Senior Retail Associate

HABIB Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a Customer Service Representative to enhance customer experiences at Pandora KLCC. The role involves greeting customers, answering inquiries, and assisting with sales activities. The ideal candidate should have a minimum of SPM qualification with relevant retail experience, strong customer service skills, and a good command of English and Malay. This position requires teamwork and the ability to work retail hours, including weekends and public holidays.

Qualifications

• Minimum qualification of SPM or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry.
• Good command of verbal and written English and Malay languages.

Responsibilities

• Follow the company’s rules and regulations to uphold the brand's image.
• Greet and engage with customers, answer inquiries.
• Coordinate scheduled sales and promotional activities to achieve targets.
• Assist with telemarketing and maintain relationships with regular customers.
• Receive stock transfers and help with monthly stock take.

Skills

Customer service skills

Sales knowledge

Retail management

Communication skills (English and Malay)

Teamwork

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Overview

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand: Pandora KLCC

Responsibilities

• Follow the company’s rules and regulations at all times in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

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