PABX Operator

Four Seasons Hotels and Resorts; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A luxury five-star hotel in Kuala Lumpur seeks a PABX Operator to manage calls and ensure excellent guest communication. The successful candidate will possess strong professional telephone etiquette, attention to detail, and a calm demeanor under pressure. You will need a high school diploma and experience in a similar role, with a commitment to delivering outstanding guest service. This full-time position offers competitive salary and benefits in a dynamic and prestigious environment.

Benefits

Competitive salary

Comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other Four Seasons Hotels

Complimentary employee meals

Qualifications

• Minimum 1 year experience in a similar role, preferably in a luxury hotel.
• Ability to work a flexible schedule including weekends and holidays.
• Must have the right to work in Malaysia.

Responsibilities

• Operate the hotel's PABX system effectively to route calls.
• Answer calls promptly and courteously according to hotel standards.
• Handle wake-up call requests and ensure timely delivery.

Skills

Professional telephone etiquette

Attention to detail

Calm in high-pressure situations

Strong listening skills

Verbal communication in English

Language skills in Bahasa Malaysia

Education

High school diploma or equivalent

Additional hospitality or communication training

Tools

PABX system

MS Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur's endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur's thriving business and financial district. The Hotel is part of a 65‑storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city's dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city's major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a "city within a city," the KLCC will offer designer shopping, fine dining, and the best of the city's electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park's 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

PABX Operator

The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication. The ideal candidate will deliver outstanding guest service in line with the standards of a luxury five‑star hotel, while maintaining discretion and confidentiality.

Responsibilities:

• Operate the hotel's Private Automatic Branch Exchange (PABX) system effectively to route incoming and outgoing calls.
• Answer all calls promptly, courteously, and professionally in accordance with hotel standards.
• Handle wake‑up call requests and ensure timely delivery to guests.
• Relay messages accurately to hotel guests and staff.
• Coordinate with departments to connect internal calls and ensure smooth communication flow.
• Monitor emergency lines and follow hotel emergency procedures when necessary.
• Provide basic hotel information to callers and transfer to appropriate departments.
• Maintain a current knowledge of hotel services, events, and promotions.
• Log all calls, messages, and wake‑up calls as required by hotel policy.
• Assist in maintaining updated telephone directories.
• Ensure confidentiality of guest information at all times.
• Perform additional front office or communication‑related duties as assigned.

Qualifications:

• High school diploma or equivalent; additional hospitality or communication training is a plus.
• Minimum 1 year of experience in a similar role, preferably in a luxury or five‑star hotel environment.
• Professional and courteous telephone etiquette.
• Strong listening skills and attention to detail.
• Ability to remain calm and focused in high‑pressure situations.
• Familiarity with hotel communication systems (e.g., PABX, Opera, or other PMS).
• Basic computer proficiency (MS Office, Outlook).
• High level of personal presentation and grooming.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
• Excellent verbal communication skills in English; additional languages are a strong advantage.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

What to expect: You will......

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.