P2P and O2C Process Improvement Analyst

Michael Page; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a Process Improvement Analyst in Kuala Lumpur. The role involves analyzing data to identify opportunities for enhancing processes within SSC functions, collaborating with teams to implement improvements, and contributing to performance tracking. Ideal candidates will have a degree in a relevant field and experience in process optimization and data analysis. Remote work options may be available.

Benefits

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program

Qualifications

• 2-5 years of experience in process improvement or data analysis within an SSC environment.
• Strong analytical skills with expertise in Power BI, Tableau, and Excel.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.

Responsibilities

• Gather and analyze data to identify process improvement opportunities.
• Collaborate with cross-functional teams to implement improvements.
• Design and recommend process enhancements for efficiency.

Skills

Data analysis

Process optimization

Strong communication skills

Stakeholder management

Education

Bachelor's degree in Business, Finance, Accounting, Data Analytics, or related field

Tools

Power BI

Tableau

Excel

ERP systems (SAP, Oracle)

Job description

• Global MNC
• Rewarding Benefits

About Our Client

A leading Global MNC in the SSC market.

Job Description

As a Process Improvement Analyst, your primary responsibility will be to gather and analyze data to uncover opportunities for enhancing processes within key SSC functions. You will collaborate with cross-functional teams to implement recommended improvements and assess their impact.

• Collect, analyze, and interpret data to evaluate process performance across PTP, OTC, and RTR functions.
• Detect inefficiencies, process bottlenecks, and potential areas for automation and standardization.
• Design and recommend process enhancements to improve accuracy, efficiency, and cost-effectiveness.
• Work closely with cross-functional teams to execute and monitor process improvement initiatives.
• Contribute to the development of KPIs and dashboards for ongoing performance tracking.
• Assist in documenting process modifications while ensuring compliance with internal controls and best practices.
• Support training and change management efforts to integrate process improvements within SSC operations.
• Stay informed about industry trends and best practices in SSC process optimization.

The Successful Applicant

The ideal Process Improvement Analyst has strong experience in process optimization and data analysis within an SSC environment. Proficiency in Excel, data visualization tools, and ERP systems, along with a solid understanding of PTP, OTC, and RTR processes, is key.

Requirements:

• Bachelor's degree in Business, Finance, Accounting, Data Analytics, or a related field.
• 2-5 years of experience in process improvement or data analysis within an SSC.
• Strong analytical skills with expertise in Power BI, Tableau, and Excel.
• Experience with ERP systems (SAP, Oracle, or similar) is a plus.
• Knowledge of PTP, OTC, and RTR processes.
• Ability to translate data insights into actionable improvements.
• Strong communication and stakeholder management skills.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is an advantage.

What's on Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.