Outlet Supervisor @ Tealive Aeon Bukit Tinggi

FastJobs; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-known restaurant brand in Klang City is looking for a Team Lead to manage outlet staff and ensure customer satisfaction. Responsibilities include overseeing food costs, scheduling, and maintaining high-quality service. Candidates must have at least SPM/O-Level and 1 year of experience in the food and beverage industry. Flexibility in working hours is essential, including weekends and public holidays.

Qualifications

• Candidates must have at least SPM/O-Level.
• Minimum 1 year experience as a Team Lead in F&B.
• Ability to work flexible hours including weekends and public holidays.

Responsibilities

• Manage outlet staff and scheduling.
• Control food costs, perform stock taking and ordering.
• Ensure high-quality service and customer satisfaction.

Skills

Staff management

Food cost control

Customer service

Product promotion

Education

SPM / O-Level

Job description

Job Scope

• Outlet staff management and scheduling.
• Outlet food costs control, stock take and stock ordering.
• Outlet sales and profitability.
• Direct potential customers into the restaurant.
• Explain and promote products and offerings.
• Customer service.
• Daily cash reporting.
• Welcoming customers and greet every customer with a big smile and enthusiasm.
• Brewing coffee or tea and serve the drinks to customers.
• Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP.
• Able to explain all Tealive products clearly to customers, and to promote/upsell Tealive products at all times.
• Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.

Requirements

• Candidate must possess at least SPM / O-Level.
• Have at least 1 year of experience as a Team Lead in F&B.
• May work special events, as needed.
• Must be able to work overtime as needed.
• Must be able to work on Flexible time, Weekends & Public Holiday.