Outlet Supervisor - Lead F&B Service & Guest Experience

Hilton Worldwide, Inc.; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking an Outlet Supervisor to ensure the professional service of food and beverages. The successful candidate will have 2-4 years of managerial experience in a 5-star hotel and be fluent in English and Bahasa. Responsibilities include supervising team members, maintaining service quality, and managing labor costs. This is a vital role in ensuring guest satisfaction and driving operational efficiency within the restaurant. Long hours may be required, and leadership skills are essential.

Responsibilities

• Supervise team members and ensure optimum guest service standards.
• Maintain a high level of customer service focus.
• Control allocated labor for each shift to meet goals.

Skills

Customer service focus

Leadership skills

Training abilities

Communication skills in English and Bahasa

Flexibility in task performance

Education

2 to 4 years in a managerial position in a 5-star hotel

Job description

A leading global hospitality company is seeking an Outlet Supervisor to ensure the professional service of food and beverages. The successful candidate will have 2-4 years of managerial experience in a 5-star hotel and be fluent in English and Bahasa. Responsibilities include supervising team members, maintaining service quality, and managing labor costs. This is a vital role in ensuring guest satisfaction and driving operational efficiency within the restaurant. Long hours may be required, and leadership skills are essential.