Outlet Supervisor

Hai Kah Lang Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Penang-based food and beverage outlet is seeking a Supervisor to manage staff, ensure excellent customer service, and oversee daily operations. The ideal candidate has at least 3 years of experience in the F&B industry, speaks Mandarin or English, and is willing to work flexible hours. Responsibilities include staff training, inventory control, compliance with safety standards, and financial management. This position offers benefits such as annual leave and EPF/SOCSO contributions.

Benefits

Annual Leave

EPF / SOCSO / PCB

Qualifications

• Minimum 3 years of experience in the F&B industry, with at least 1 year in a supervisory role.
• Able to read and write in Mandarin or English (bilingual preferred).
• Willing to work extra hours, including weekends and public holidays.

Responsibilities

• Supervise, train, and mentor outlet staff.
• Maintain a strong floor presence and handle guest inquiries.
• Oversee daily outlet activities for timely food service.
• Monitor inventory levels and manage stock ordering.
• Ensure compliance with health and safety guidelines.
• Assist in outlet budgeting and control operational costs.
• Plan and manage special events to boost sales.

Skills

Strong leadership and people management skills

Excellent communication and problem-solving abilities

Solid understanding of restaurant operations

Good organizational and time-management skills

Familiarity with POS systems

Tools

Stock management tools

Job description

Requirements

• Minimum 3 years of experience in the F&B industry, with at least 1 year in a supervisory roll
• Able to read and write in Mandarin or English (bilingual preferred)
• Willing and able to work extra hours, including weekends, public holidays, and peak service periods

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Solid understanding of restaurant operations and customer service best practices
• Good organizational and time‑management skills
• Familiarity with POS systems, stock management tools, and basic financial reports

Responsibilities

• Staff Management: Supervise, train, and mentor outlet staff to ensure consistent service excellence and team efficiency.
• Customer Service: Maintain a strong floor presence, handle guest inquiries and complaints professionally, and enhance overall customer satisfaction.
• Operational Oversight: Oversee daily outlet activities, ensuring timely food service, high product quality, and adherence to hygiene and service standards.
• Inventory Control: Monitor inventory levels, manage stock ordering, and implement measures to minimize waste and control usage.
• Compliance & Safety: Ensure full compliance with health, safety, and sanitation guidelines as per company and government standards.
• Financial Management: Assist in outlet budgeting, track daily sales, control operational costs, and help optimize profitability.
• Event Coordination: Plan and manage special events, promotional activities, and seasonal functions to boost sales and customer engagement.

Benefits

• Annual Leave
• EPF / SOCSO / PCB

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