Outlet Manager

ZUS Coffee; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading coffee shop chain in Kuala Lumpur is seeking an Outlet Manager to oversee operations across multiple locations. The role involves managing daily tasks, ensuring compliance with operational standards, and maintaining high levels of customer service. Candidates should possess strong leadership qualities and have a proven ability to coach and support staff effectively. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Proven track record in managing operations and delivering high customer service.
• Ability to coach and support subordinate staff effectively.
• Strong organizational skills with attention to detail.

Responsibilities

• Report directly to the District Manager on operational issues.
• Manage daily operations and provide support to outlet supervisors.
• Ensure compliance with operational standards and company policies.
• Supervise execution of sales performance data to meet targets.

Skills

Leadership

Customer service

Operational management

Coaching

Job description

Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions

Manage daily operations such as providing support and guidance to all OSs within the locations assigned

Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness

Conduct the follow-up and ensure team member attendance is recorded

Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation

Arrange training completely on time and follow up on the staff progress at the location.

Participate in meetings and able to supervise the outlet schedules and operations

Oversee outlets’ compliance with operational standards and company policies

Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision

Manage the deadline to prepare documents, reports, and update records

Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service

Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met

Perform any other special projects/ tasks as assigned by superior/ management