Outlet Manager

Hai Kah Lang Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading F&B company in Kuala Lumpur seeks a Manager to oversee daily operations and ensure high service standards. The role requires a minimum of 5 years experience in the Food & Beverage industry and at least 2 years in a managerial position. Successful candidates will demonstrate strong leadership skills, financial oversight capabilities, and excellent customer service abilities. The position also involves managing inventory and ensuring compliance with safety standards, with opportunities for professional growth and development.

Benefits

Annual Leave

EPF

SOCSO

Qualifications

• Minimum 5 years in the Food & Beverage industry.
• At least 2 years in a managerial or supervisory position.
• Able to read and write in English.

Responsibilities

• Oversee daily branch operations to ensure smooth service flow.
• Monitor budgets and analyze financial reports to control costs.
• Lead, train, and schedule team members to meet performance goals.
• Address customer feedback and implement strategies for loyalty.
• Manage stock levels and orders to ensure quality supplies.
• Drive customer engagement through marketing initiatives.
• Ensure adherence to health and safety standards.

Skills

Strong leadership and team management skills

Solid understanding of F&B operations, financials, and inventory systems

Excellent customer service and conflict resolution abilities

Able to work independently and make sound decisions under pressure

Familiarity with POS systems, scheduling tools, and basic accounting principles

Proactive, result-driven, and hands-on approach

Job description

Requirements

Experience

• Minimum 5 years in the Food & Beverage industry
• At least 2 years in a managerial or supervisory position

Language

• Able to read and write in English

Availability

• Willing and able to work extra hours, including weekends and public holidays as needed

Skills & Competencies

• Strong leadership and team management skills
• Solid understanding of F&B operations, financials, and inventory systems
• Excellent customer service and conflict resolution abilities
• Able to work independently and make sound decisions under pressure
• Familiarity with POS systems, scheduling tools, and basic accounting principles
• Proactive, result-driven, and hands‑on approach

Responsibilities

• Operational Management: Oversee daily branch operations to ensure smooth service flow and high standards of cleanliness.
• Financial Oversight: Monitor budgets, analyze financial reports, and control costs to maximize outlet profitability.
• Staff Leadership: Lead, train, and schedule team members to meet performance goals and deliver excellent service.
• Customer Relations: Address customer feedback professionally and implement strategies to improve satisfaction and loyalty.
• Inventory & Supply Chain: Manage stock levels, orders, and deliveries to ensure consistent quality of supplies.
• Marketing & Sales: Drive customer engagement through local marketing and promotional initiatives.
• Compliance & Safety: Ensure adherence to health, safety, and regulatory standards in all operations.

Benefits

• Annual Leave
• EPF
• SOCSO