Outlet Manager

RPO Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable café management company in Kuala Lumpur seeks a Cafeteria Manager to ensure smooth daily operations. The role includes overseeing staff, maintaining product quality, managing costs, and fostering a positive team environment. The ideal candidate will lead service excellence and implement training strategies to enhance team performance while ensuring compliance with food safety standards. Strong leadership and customer service skills are essential for this position.

Qualifications

• Strong leadership skills to guide the team.
• Ability to analyze customer feedback for operational improvement.
• Knowledge of food safety and hygiene regulations.

Responsibilities

• Oversee day-to-day operations of the Café.
• Lead the team to deliver high-quality service.
• Manage costs effectively, including inventory control.

Skills

Leadership

Customer service excellence

Operational management

Job description

Responsible in ensuring the smooth running of the day-to-day operations of the Café. This includes the following tasks:

• Oversee and take accountability for maintaining operational excellence in all facets of cafeteria management (staffing, product quality, sales, collection and etc)
• Lead the team to deliver high quality service, ensuring exceptional customer experiences
• Foster a positive work environment that encourages teamwork, collaboration and individual growth
• Analyze customer feedback and market trends to identify areas for improvement
• Ensure strict adherence to food safety standards, hygiene regulation and compliance with health regulation
• Manage costs effectively, including purchasing and inventory control
• Implement measures to optimize operational efficiency and reduce wastage
• Develop and implement effective training strategies to enhance the skills and knowledge of the team members, contributing to overall performance improvement
• Prepare daily/weekly/monthly report and present to the Management
• In-charge of vending machine (product replenish, product expiry, machine maintenance and etc)
• Any others tasks assigned by Management from time to time