Outbound Manager

Touracle India Pvt Ltd; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading travel management company is seeking an experienced professional in Kuala Lumpur to oversee outbound travel operations. Responsibilities include managing bookings, leading a team of coordinators, and ensuring high customer satisfaction. The ideal candidate holds a bachelor's degree and has over 5 years of experience in travel operations, with a solid understanding of international destinations. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Minimum 5 years of experience in outbound travel operations, with 2 years in a leadership role.
• Strong destination knowledge across Europe, Southeast Asia, the Middle East, and the Americas.
• Proven experience in team management and outbound sales conversion.

Responsibilities

• Oversee international travel bookings and ensure customer satisfaction.
• Lead a team of outbound travel coordinators and provide coaching.
• Generate leads for B2C and manage vendor relations.

Skills

Multilingual communication

Team management

Customer service excellence

Education

Bachelor’s degree in Travel & Tourism, Business Administration, Hospitality, or related field

Tools

GDS platforms (Amadeus, Sabre)

CRM tools

Travel planning software

Job description

Responsibilities

• Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.
• Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.
• Business Development: Generating leads for B2C.
• Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.
• Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.
• Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.
• Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.
• Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.
• Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.
• Language Proficiency: Multilingual and excellent communication.

Qualifications

• Bachelor’s degree in Travel & Tourism, Business Administration, Hospitality, or related field.
• Minimum 5+ years of experience in outbound travel operations, with at least 2 years in a leadership role.
• Strong destination knowledge across Europe, Southeast Asia, the Middle East, and the Americas.
• Proven experience in team management and outbound sales conversion.
• Familiarity with GDS platforms (Amadeus, Sabre), CRM tools, and travel planning software.