Otc Credit and Collections Analyst

Arkema; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading chemical company in Johor Bahru is seeking a Credit and Collections Analyst to manage customer credit assessments and ensure timely payments. The ideal candidate will have 4-7 years of experience in credit roles, with strong communication skills and knowledge of credit risk strategies. Responsibilities include maintaining accurate records, collaborating with cross-functional teams, and improving collection processes. This opportunity offers a chance to be part of a dynamic team focused on minimizing financial risk.

Qualifications

• 4-7 years of experience in a credit and collections role.
• Ability to independently resolve payment issues.
• Knowledgeable in risk mitigation strategies.

Responsibilities

• Assess customer creditworthiness and manage accounts receivable.
• Ensure timely collection of payments and reduce financial risk.
• Prepare credit reports and maintain accurate records.
• Work with internal teams to coordinate collection processes.

Skills

Proficient competency in credit and collections

Strong communication skills

Ability to monitor aging reports

Knowledge of OTC credit and collections systems

Problem-solving skills

Job description

Mission Details

• Credit and Collections Analyst is responsible for assessing the creditworthiness of customers, managing outstanding accounts receivable, and ensuring timely collection of payments to minimize financial risk for the company.
• The primary mission of a Credit and Collections Analyst is to evaluate customer credit risk, establish appropriate credit limits, and ensure efficient collection of outstanding payments while maintaining strong customer relationships and supporting business growth.
• Ensure compliance with all internal controls while delivering activities against agreed service levels.

Credit Risk

• Monitor credit exposure and recommend risk mitigation strategies, such as payment guarantees or credit insurance.
• Update the systems with this information.
• Assign and regularly review customer credit limits and terms based on risk analysis.
• Support the business in their risk decisions in releasing orders.
• Prepare credit reports, maintain accurate records, and ensure compliance with company policies.

Collections

• Monitor aging reports and follow up on overdue invoices via email, phone, and other communication channels.
• Work closely with customers to resolve issues and ensure timely payments.
• Coordinate with internal teams (sales, customer service, legal) to ensure smooth collections processes.

Required Profile

OTC Credit & Collections Analyst – Tier II

• Perform broader and more complex set of Accounts — no change in tasks scope.
• Proficient competency — consistently performs tasks independently, accurately and adapt to changes.
• Full working knowledge of OTC credit and collections systems and policies.
• Understands root causes of payment delays and implements preventive actions.
• Shares knowledge and best practices with peers.
• Exceeds quality standards consistently; optimizes own work for efficiency and continuous improvement.
• Anticipates and resolves recurring credit or payment issues independently; uses sound judgment within established parameters.
• Provides guidance to junior analysts.
• Minimal — supervisor reviews outcomes, not processes.
• Communicates clearly and professionally with cross-functional stakeholders.
• Coaches or supports peers informally.
• Demonstrates agility and continuous learning.
• Exercises discretion within established credit policies and collection parameters.
• Identifies recurring customer payment trends and proposes preventive measures to improve collection effectiveness.
• Typically, 4 -7 years; demonstrates full role proficiency and serve as reference point to peers.