Otc Credit and Collections Analyst

The Arkema Group; Johor Bahru; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading specialty materials company is seeking a Credit and Collections Analyst in Johor Bahru, Malaysia. In this role, you'll assess customer creditworthiness, manage receivables, and ensure timely collections, playing a key part in mitigating financial risks while maintaining strong customer relationships. The ideal candidate will have 4-7 years of experience in credit and collections, strong communication skills, and a proficient understanding of credit management systems.

Qualifications

• 4-7 years of experience in credit and collections.
• Full working knowledge of OTC credit and collections systems.
• Ability to analyze customer credit risk.

Responsibilities

• Assess customer creditworthiness and manage receivables.
• Ensure timely collection of outstanding payments.
• Monitor credit exposure and recommend risk mitigation.

Skills

Credit analysis

Collections management

Risk assessment

Customer relationship management

Communication

Education

Bachelor's degree in Finance or related field

Tools

Credit management systems

Microsoft Excel

Job description

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Scope of the Role

• Credit and Collections Analyst is responsible for assessing the creditworthiness of customers, managing outstanding accounts receivable, and ensuring timely collection of payments to minimize financial risk for the company.
• The primary mission of a Credit and Collections Analyst is to evaluate customer credit risk, establish appropriate credit limits, and ensure efficient collection of outstanding payments while maintaining strong customer relationships and supporting business growth.
• Ensure compliance with all internal controls while delivering activities against agreed service levels.

Credit Risk

• Monitor credit exposure and recommend risk mitigation strategies, such as payment guarantees or credit insurance.
• Update the systems with this information.
• Assign and regularly review customer credit limits and terms based on risk analysis.
• Support the business in their risk decisions in releasing orders.
• Prepare credit reports, maintain accurate records, and ensure compliance with company policies.

Collections

• Monitor aging reports and follow up on overdue invoices via email, phone, and other communication channels.
• Work closely with customers to resolve issues and ensure timely payments.
• Coordinate with internal teams (sales, customer service, legal) to ensure smooth collections processes.

Required Profile

OTC Credit & Collections Analyst – Tier II

• Perform broader and more complex set of Accounts — no change in tasks scope.
• Proficient competency — consistently performs tasks independently, accurately and adapts to changes.
• Full working knowledge of OTC credit and collections systems and policies.
• Understands root causes of payment delays and implements preventive actions.
• Shares knowledge and best practices with peers.
• Exceeds quality standards consistently; optimizes own work for efficiency and continuous improvement.
• Anticipates and resolves recurring credit or payment issues independently; uses sound judgment within established parameters. Provides guidance to junior analysts.
• Minimal — supervisor reviews outcomes, not processes.
• Communicates clearly and professionally with cross‑functional stakeholders.
• Coaches or supports peers informally.
• Demonstrates agility and continuous learning.
• Exercises discretion within established credit policies and collection parameters.
• Identifies recurring customer payment trends and proposes preventive measures to improve collection effectiveness.
• Typically 4‑7 years of experience; demonstrates full role proficiency and serves as a reference point to peers.

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9 % allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio‑based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States; however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

Job Segment: Accounts Receivable, Credit Analyst, Compliance, Collections, Credit, Finance, Legal