ORDER MANAGEMENT ANALYST

Wilmar; Bayan Lepas; On-site; MYR 250,000 - 300,000; Full time

Job summary

A global shared service center based in Penang is seeking a dynamic customer service representative to enhance its team. This role emphasizes processing orders, handling customer inquiries, and improving procedures. Candidates should possess a degree, with 2-3 years of relevant experience preferred, while fresh graduates are also encouraged to apply. Strong communication, attention to detail, and problem-solving skills are essential for success in this fast-growing environment.

Qualifications

• 2-3 years of experience in FMCG or supply chain/logistics/distribution.
• Fresh graduates encouraged to apply.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Process and verify sales orders for accuracy.
• Coordinate delivery orders with logistics.
• Handle customer inquiries related to orders.

Skills

Communication skills

Problem-solving

Attention to detail

Education

Degree or equivalent professional qualification

Tools

SAP

Job description

As part of the Global Shared Service Centre (SSC) of Wilmar, we are looking for a dynamic, customer‑service and quality‑minded team player to join our SSC continuous expansion in 2026. The position provides an opportunity to widely increase your accounting knowledge and expertise working for a well‑known, fast‑growing SSC of a Fortune 500 company.

Responsibilities

• Process and verify sales orders to ensure accuracy before processing.
• Process delivery orders and coordinate with logistics for timely dispatch.
• Handle customer enquiries related to import and export orders.
• Register, investigate, and resolve customer complaints promptly.
• Process trade return requests and coordinate with warehouse for return handling.
• Formation and delivery of service standards and support metrics for each of key customer channels and service offerings.
• Liaise with other key stakeholders on quick and efficient resolution of customer issues and queries, and resolve customer issues, complaints and escalations with resolution.
• Analyse order data and provide insights to improve order management processes and customer satisfaction.
• Highlight areas for improvement with suggested solutions to improve procedures, technology and service to positively enhance customers’ experience with the company.

Requirements

• Candidate must possess a Degree or equivalent professional qualification.
• 2‑3 years of working experience in the related field of FMCG or supply chain/logistics/distribution.
• Candidate with SAP knowledge or working experience in SSC environment.
• Fresh graduates encouraged to apply.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and cross‑functional teams.
• Strong attention to details and a commitment to accuracy and efficiency.
• Action oriented, with customer focus.
• Strong problem‑solving and decision‑making skills, with the ability to prioritise tasks and work under pressure.