Optician

Alpro Pharmacy; Pahang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local optical provider in Malaysia is looking for a Registered Optician to assist customers in selecting eyewear and to provide expert advice on lens types. The ideal candidate will ensure exceptional customer service during the eyewear selection process while accurately interpreting prescriptions. Responsibilities include collaborating with Optometrists, managing eyewear orders, and ensuring accurate fittings. Strong communication skills and attention to detail are key for this role.

Qualifications

• Registered Optician with valid certification.
• Proven experience in optical or retail eye care.
• Strong knowledge of lens options and frame materials.

Responsibilities

• Assist customers with eyewear selections.
• Deliver excellent customer service during fittings.
• Collaborate with the Optometrist for vision needs.

Skills

Communication skills

Customer service

Detail-oriented

Multitasking

Education

Registered Optician certification

Tools

Optical tools

Dispensing techniques

Job description

Job Responsibilities

• Assist customers in selecting suitable eyewear frames based on preferences and lifestyle needs
• Provide expert advice on lens types, coatings, and optical product options
• Deliver excellent customer service throughout the eyewear selection and fitting process
• Accurately interpret optical prescriptions and assist in recommending appropriate lenses
• Collaborate with the Optometrist to address specific vision needs of customers
• Conduct precise measurements and adjustments to ensure optimal frame fitting and comfort
• Dispense prescription lenses and educate customers on usage, care, and maintenance
• Manage eyewear orders, including placing, tracking, and inventory restocking
• Maintain accurate records of optical products and ensure timely fulfillment
• Work collaboratively with team members and Optometrists to ensure seamless service delivery
• Ensure quality assurance and accuracy of all eyewear dispensed
• Address and resolve customer feedback or concerns related to eyewear

Job Requirements

• Registered Optician with valid certification
• Proven experience working in an optical or retail eye care environment
• Proficient in interpreting optical prescriptions and product specifications
• Strong knowledge of lens options, frame materials, and optical accessories
• Excellent communication and customer service skills
• Detail-oriented with strong fitting and measurement capabilities
• Familiarity with optical tools, machines, and dispensing techniques
• Able to multitask and thrive in a fast-paced environment
• A collaborative team player with a customer-focused mindset