Ops Excellence Lead — Process Improvement & QA

Grab; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading superapp company in Malaysia seeks a seasoned professional to lead its Platform Governance team. This role involves overseeing operational quality and ensuring efficient policy execution while optimizing workflows and strategic processes. Candidates should have at least 5 years of experience in business process improvement and expertise in analytics tools like SQL, Excel, and Google Sheets. Grab values inclusivity and offers a range of supportive benefits to its employees.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental and Birthday leave

Grabber Assistance Programme

Qualifications

• Minimum of 5 years' experience in business process improvement.
• Proven track record in designing scalable processes and driving operational efficiency.
• Basic proficiency in SQL for querying data.

Responsibilities

• Oversee operational quality and policy execution in the Governance team.
• Guide a team focused on analytical insights and QA audits.
• Develop operational monitoring strategies to ensure policy execution health.

Skills

Business process improvement

Process mapping

Operating model design

Regional or global operations experience

SQL proficiency

Advanced Excel

Google Sheets proficiency

Job description

A leading superapp company in Malaysia seeks a seasoned professional to lead its Platform Governance team. This role involves overseeing operational quality and ensuring efficient policy execution while optimizing workflows and strategic processes. Candidates should have at least 5 years of experience in business process improvement and expertise in analytics tools like SQL, Excel, and Google Sheets. Grab values inclusivity and offers a range of supportive benefits to its employees.