Operations Support Executive (Puchong Kinrara)

PropBuddies Sdn Bhd; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property management firm is seeking an Operations Support Executive in Puchong. The role involves managing daily operations, troubleshooting system issues, and ensuring customer satisfaction. The ideal candidate has at least 2 years of experience in relevant fields and possesses excellent communication and interpersonal skills. Proficiency in Microsoft Office and CRM systems is essential. This position offers a dynamic work environment where collaboration is key to success.

Qualifications

• 2+ years of experience in online systems, customer service or related fields.
• Familiarity with multi-level marketing structures and online software systems.
• Strong attention to detail and proactive attitude.

Responsibilities

• Manage daily operations and ensure smooth running.
• Troubleshoot system issues and resolve them promptly.
• Resolve customer complaints by providing efficient solutions.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

CRM systems

Job description

Operations Support Executive (Puchong Kinrara)

• Manage daily operations of the company and ensure overall operations smooth running.
• Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline and users, members and associates are compliant with SOP’s and platform policies.
• Trouble shoot of system platform issue and ensure issue resolve promptly.
• Provide guidance to on boarding, training and supporting to users, members and associates.
• Monitor and manage platform functionality, lead, sales, report and collect feedback for improvement.
• Resolve customer complaints or escalations by providing prompt and efficient solutions.
• Maintain a strong customer relationship through follow-ups and able to take ownership & proactively helping on customer needs.
• Work closely with relevant departments to ensure cohesive operations and alignment with business objectives.
• Manage and maintain related documents submission and approval on timely manner.
• Willing to work overtime and flexible hours as requested/required.
• Work independently with minimum supervision.
• Proactive in feedback to superior from time to time on the operations or system challenge.
• To perform other job assignments that may be required by company from time to time.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma and Bachelor's Degree.
• At least 2 year(s) of working experience in online system platform, customer service, multi-level marketing or related field is required for this position.
• Familiarity with multi-level marketing structures/property dealing processes/loan financing processes and knowledge of online software systems and analytics tools would be advantage.
• Proactive attitude, disciplined, organized and strong attention to details.
• Interpersonal skills: Team player, reliable and dependable, self-motivated, result orientated and good interpersonal skills.
• Excellent communication and customer service skills.
• Problem-solving mindset with the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with CRM systems.