Operations Specialist (Multinational Network Coordination)

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A leading global insurance broker is seeking an Operations Specialist in Kuala Lumpur. This hybrid role involves coordinating multinational insurance programs and ensuring effective communication across teams in Asia. The ideal candidate should have a bachelor's degree and 3-5 years of relevant experience, as well as excellent communication skills in English and Mandarin. The position demands strong organizational capabilities and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum of 3‑5 years’ experience in multinational insurance program coordination or management.
• Strong interpersonal skills with the ability to work collaboratively across diverse teams.

Responsibilities

• Serve as the primary liaison between local offices and regional teams.
• Manage and maintain multinational insurance program data on Marsh Global Connect.
• Support the preparation and delivery of program summaries and network instructions.

Skills

Multinational insurance program coordination

Strong organizational skills

Excellent verbal and written communication skills in English and Mandarin

Ability to manage multiple priorities

Knowledge of insurance regulations

Education

Bachelor’s degree in business, Insurance, Risk Management or related field

Tools

Marsh Global Connect (MGC)

Job description

Company: Description

We are seeking a talented individual to join our Insurance Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Specialist (Multinational Network Coordination)

Plays a critical role in supporting the seamless coordination and management of Marsh’s multinational insurance programs across Asia

We will count on you to:

• Serve as the primary liaison between Malaysian local offices, regional teams, and the global multinational network supporting clients and teams across Asia.
• Facilitate effective communication and coordination with Producing Offices (PO), Servicing Offices (SO), and Multinational Country Leaders throughout the Asian region.
• Manage and maintain multinational insurance program data on Marsh Global Connect (MGC), ensuring accuracy, completeness, and compliance with global standards.
• Support the preparation and delivery of program summaries, network instructions, and premium allocations within established deadlines.
• Assist in coordinating new business, renewals, and at‑risk client management activities across Asia.
• Provide high‑quality, consistent service to multinational clients across Asia, aligned with Marsh’s Client First Principles.
• Support local policy issuance, premium invoicing, and compliance with regulatory and tax requirements in various Asian markets, with a focus on Malaysia.

What you need to have:

• Bachelor’s degree in business, Rui Insurance, Risk Management, or a related field preferred.
• Minimum of 3‑5 years’ experience in multinational insurance program coordination or management, preferably within a global network environment.
• Proficiency in digital platforms for program management; experience with Marsh Global Connect (MGC) is highly desirable.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills in English and Mandarin to support Taiwan and China.
• Knowledge of insurance regulations, compliance,әқил tax requirements in Malaysia and other Asian markets.

What makes you stand out:

• Strong interpersonal skills with the ability to work collaboratively across diverse teams and cultures.
• Willingness to learn, possess a positive attitude and able to work in a fast‑paced environment.
• Self‑motivated, highly organized, resourceful and meticulous.
• Ability to multi‑task and work well under pressure.
• Ability to work independently as well as within a team.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, ચૂંટણી advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, Apert 影音先锋? Actually here: marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to მიზეზ be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.