Operations Manager - Northern Region

Times24 Malaysia; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A regional operations firm in Penang is seeking a skilled individual to oversee day-to-day car park operations. The role involves managing revenue targets, building client relationships, and ensuring operational efficiency. Candidates must have 2-3 years of experience in car park or related operations, excellent leadership and negotiation skills, and the ability to travel across sites. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 2–3 years’ experience in relevant industries.
• Experience in managing multi-site operations is a strong advantage.
• Proven leadership skills in supervising and guiding staff.

Responsibilities

• Oversee regional car park operations and business activities.
• Drive yield management and implement cost-control measures.
• Build and maintain strong relationships with clients and stakeholders.

Skills

Leadership

Negotiation

Communication

Problem-solving

Job description

Responsibilities

• Oversee day‑to‑day regional car park operations and business activities.
• Drive yield management and implement cost‑control measures to achieve agreed annual revenue targets.
• Build and maintain strong relationships with landlords, clients, and stakeholders to ensure long‑term customer retention.
• Handle and resolve customer (landlord and parker) complaints promptly and professionally.
• Plan human capital requirements and supervise staff to ensure operational efficiency and effectiveness.
• Monitor staff performance and ensure compliance with company policies and procedures.
• Plan and conduct quarterly training programs for operational staff.
• Uphold Times24’s branding standards and ensure staff appearance and behavior comply with company requirements.
• Oversee audit control processes and drive continuous improvement in outlet operations.
• Ensure full adherence to Quality Management System processes to maintain zero non‑compliance.
• Review, refine, and improve operational work processes and procedures.

Pre‑requisites Requirements

• Minimum 2–3 years’ experience in car park operations, facilities management, retail/property management, hospitality, or service‑based industries.
• Experience in managing multi‑site operations is a strong advantage.
• Proven leadership skills in supervising, scheduling, and guiding ground staff.
• Experience in business planning, operational planning, and budget preparation.
• Strong negotiation skills with the ability to resolve issues effectively.
• Excellent verbal and written communication skills, including experience presenting ideas and proposals to stakeholders.
• Willing to travel across sites within Penang (and nearby regions).
• Able to manage stressful situations and respond to emergencies effectively.
• Strong problem‑solving and decision‑making abilities.
• Responsible, disciplined, and able to work independently.