Operations Manager

Bolt; Kuala Lumpur; Hybrid; MYR 80,000 - 150,000; Full time

Job summary

A tech company is seeking an Operations Manager in Kuala Lumpur to lead their local operations team. This role involves developing strategies to enhance driver value, managing operations processes, and analyzing data for insights. Ideal candidates have over 5 years of experience in operations management, strong analytical abilities, and excellent communication skills in both English and Malay.

Benefits

Stock options

Wellness perks

Flexible working hours

Qualifications

• 5+ years of experience in operations management, strategy, or business analysis.
• Strong exposure to pricing strategy.
• Excellent negotiation and communication skills in English and Malay.

Responsibilities

• Develop strategies to strengthen driver’s value proposition.
• Manage and support the operations team.
• Analyze data and monitor supply metrics.

Skills

Leadership

Analytical Skills

Team Collaboration

Data Analysis

Negotiation

Job description

What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Kuala Lumpur, Malaysia.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

Main tasks and responsibilities:

• Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention
• Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
• Hands-on acquisition and onboarding experience - working autonomously and taking initiatives with your team to ensure the best experience for our drivers, guiding them through the stages of drivers acquisition, conversion and activation.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
  
  
  

About you:

• You have 5+ years of experience in operations management, strategy, or business analysis
• Strong exposure to pricing strategy to drive profitability.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Malay.
• You have a strong sense of ownership, with a hands-on approach
• You are highly analytical and have a data-driven mindset with excellent numerical skills
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.