Operations Manager

Foto-Zzoom Sdn Bhd; Kampung Sri Gombak Indah; On-site; MYR 80,000 - 120,000; Full time

Job summary

A tech-driven laundromat business in Selangor is seeking an experienced Operations Manager to oversee daily operations, ensure adherence to company standards, and foster a high-performing team. Ideal candidates should have a Bachelor's degree and proven experience in operations management. This role is crucial for driving operational excellence and improving customer satisfaction.

Qualifications

• Proven experience in operations management, preferably in a fast-paced retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations across all outlets to ensure adherence to company standards.
• Lead and manage diverse teams, fostering a positive work environment.
• Work closely with HR, Marketing, IT, and Finance to align operational goals.

Skills

Leadership

Communication

Interpersonal Skills

Adaptability

Resource Management

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Are you a driven leader who thrives in a fast-moving environment and loves helping people grow? Do you have a passion for teamwork, personal development, and achieving meaningful results together? Join our vibrant, tech-driven laundromat business as an Operations Manager.

In this role, you’ll take the lead in ensuring smooth day-to-day operations, aligning teams across departments, and fostering a supportive environment where everyone can perform at their best. You’ll play a key role in driving operational excellence, monitoring sales performance, and nurturing a strong, motivated team that shares our vision for success.

If you’re ready to lead with heart, inspire growth, and make a lasting impact while embracing our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we’d love to hear from you.

Key Responsibilities:

Operational Management

• 1. Outlet Performance Oversight: Oversee daily operations across all outlets to ensure adherence to company standards and policies.
• Execute initiatives and strategies as directed by management to enhance operational efficiency and customer satisfaction.
• Conduct routine inspections and audits to maintain service quality and operational consistency.
• Analyze outlet sales performance and provide actionable insights to meet revenue targets.
• Prepare comprehensive reports on operational performance, sales trends, and key metrics for senior management.
• 3. Crisis Management: Act as the primary point of contact for escalated operational issues or emergencies.
• Develop and execute contingency plans to address crises, ensuring minimal disruption to operations.
• 1. Staff Management: Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries.
• Promote a positive work environment that encourages growth and high performance.
• Handle employee relations on the job, addressing concerns, and facilitating effective communication.
• 2. Cross Functional Collaboration: Work closely with HR, Marketing, IT, Finance, and other teams to ensure alignment of operational goals with business objectives.
• Drive effective communication channels between outlets and the corporate office.

Qualifications & Skills

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a fast‑paced retail or service environment.
• Strong leadership skills with the ability to manage cross‑functional teams.
• Excellent communication and interpersonal skills.
• Proficiency in leveraging technology to optimize resource management and operational efficiency.
• Comfortable making tough decisions, including restructuring and resource optimization.
• High level of adaptability and resilience in the face of change.
• Commitment to personal growth and self‑care practices.
• Open to candidates from various industries with transferable skills.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?