Operations Manager

DF Automation & Robotics; Johor Bahru; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading robotics firm in Johor Bahru is looking for an experienced Operations Manager. The role includes executing operational plans, managing production activities, and overseeing field service coordination. Ideal candidates should have a Bachelor's degree in Engineering and 5-8 years of relevant experience in automation operations. Strong organizational, technical, and communication skills are essential. This position offers a collaborative work environment focused on operational excellence.

Qualifications

• 5–8+ years in operations within robotics or industrial automation.
• Experience coordinating production, deployment, or field service activities.
• Knowledge of Lean/5S, compliance and safety practices.

Responsibilities

• Execute operational plans aligning with company goals and schedules.
• Oversee production activities including assembly and quality control.
• Supervise operational staff and develop team members.

Skills

Strong organizational and multitasking skills

Clear communication

Stakeholder management

Basic troubleshooting of robotics

Education

Bachelor’s degree in Engineering

Diploma with hands-on robotics experience

Tools

ERP/MRP tools

Production tracking tools

Job description

Operations Manager (Robotics / Automation)

• Operational Execution & Process Management
  - Execute operational plans in alignment with organizational goals and production schedules.
  - Drive day-to-day coordination across manufacturing, project deployment, and field service teams to ensure smooth execution.
  - Monitor KPIs related to productivity, quality, cost, and delivery; escalate issues with proactive recommendations.
  - Support continuous improvement initiatives to enhance efficiency and reduce operational bottlenecks.
• Manufacturing & Production Management
  - Plan and coordinate production activities, including assembly, testing, and quality control of AMRs/AGVs or automation systems.
  - Take full accountability for purchasing and logistics, including supplier management, price negotiation, purchase planning, delivery scheduling, and resolution of supply issues.
  - Ensure adherence to SOPs, work instructions, safety standards, and quality requirements.
  - Responsible for managing inventory, parts availability, and material readiness.
  - Identify production constraints and collaborate with Engineering for corrective actions.
• Project Deployment Support
  - Coordinate internal resources for customer site deployments, ensuring readiness of equipment, tools, and documentation.
  - Track project progress and support Project/Deployment Leads by resolving resource and scheduling conflicts.
  - Maintain standardized project execution practices and ensure accurate reporting and documentation.
• Field Service & Customer Support Coordination
  - Oversee scheduling and dispatch of field service engineers for preventive and corrective maintenance.
  - Monitor spare parts availability and service turnaround time to maintain customer SLAs and system uptime.
  - Review service reports, highlight recurring issues, and coordinate with Engineering for long-term fixes.
• People & Team Management
  - Supervise operational staff across production, service, and deployment functions.
  - Coach and develop frontline team members to improve performance, skillset, and adherence to processes.
  - Support hiring, onboarding, and performance evaluation for operational roles.

Requirements

• Education
  - Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, Industrial, or related field).
  - Diploma with significant hands‑on robotics/automation operations experience will also be considered.
• Experience
  - 5–8+ years in operations within robotics, industrial automation, manufacturing, or related industries.
  - Experience coordinating production / deployment / field service activities in a technology or engineering company.
  - Experience working with cross‑functional technical teams (R&D, Engineering, Supply Chain).
• Technical Skills
  - Understanding of robotics or automation systems, including basic troubleshooting exposure.
  - Hands‑on experience with ERP/MRP or production tracking tools.
• Knowledge of Lean/5S/compliance and safety practices in industrial operations
• Soft & Leadership Skills
  - Strong organizational and multitasking skills.
  - Clear communication and stakeholder management across departments.
  - Resilient, calm under pressure, and able to manage multiple priorities.
  - Practical, execution‑focused problem solver.