Operations & ERP Support Executive (Manufacturing)

Fitson; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company in Kulai is seeking an Operations & ERP Support Executive to provide first-level support for ERP users across various departments including Planning, Purchasing, and Production. Responsibilities include ensuring data accuracy, performing audits, and coordinating with departments to improve workflow systems. The ideal candidate should have strong analytical skills and experience with ERP systems. This role offers opportunities to assist in digitalization projects and enhance operational practices.

Qualifications

• Experience with ERP systems to effectively support users.
• Strong analytical skills to perform data checks and audits.
• Ability to coordinate across departments and document processes.

Responsibilities

• Provide first-level ERP user support across various departments.
• Conduct routine checks to ensure ERP data accuracy.
• Collaborate with multiple departments to align their practices.

Skills

ERP support

Data accuracy checks

Cross-department coordination

User acceptance testing

Documentation skills

Job description

Operations & ERP Support Executive (Manufacturing)

• first-level support for ERP users in Planning, Purchasing, Production, Warehouse and related functions.
• Help colleagues solve basic transaction issues (e.g. orders, receipts, production posting, inventory movements, adjustments).
• Escalate technical/system problems to IT or external ERP vendor and follow up until resolved.

2. Operations Data Check & Simple Audit

• Perform routine checks to ensure ERP data is complete and accurate (PO vs GRN, production output vs plan/BOM, stock movements, adjustments).
• Highlight missing, wrong or late postings to respective departments for correction.
• Support stock take / cycle counts and help reconcile physical vs system quantities.

3. Cross-Department Coordination (Support Role)

• Work with Planning, Purchasing, Production, Warehouse and Accounts to understand how their work flows through the ERP system.
• Help to document simple workflows / process flows when required.
• Assist in aligning practices between departments to reduce errors and rework.
• Assist in company digitalisation projects (e.g. new ERP functions, WMS/MES, barcode scanning, dashboards).
• Participate in user requirement discussions and help translate operations needs into clear points for IT/vendor.
• Help in UAT (User Acceptance Testing) – follow test scripts, record issues, retest after fixes.
• Support user training and go-live by preparing screenshots, checklists and being on-site to help users.
• Give practical feedback on how system screens, reports and processes can be improved.
• Suggest small improvements to reduce manual work, prevent errors and speed up transactions.