Operations & CX (customer experience) Associate

Parkit Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and customer experience firm in Selangor is looking for an Operations & CX Associate to manage day-to-day fleet operations and support customer interactions. This role is suitable for fresh graduates with a degree in Business or related fields. Training will be provided to help you learn digital tools and customer-first communication approaches. A positive attitude and a willingness to learn are essential. You will gain hands-on experience in monitoring performance and supporting operational tasks.

Qualifications

• Fresh graduates are welcome.
• Relevant internships or projects are a plus, but not required.
• Positive attitude, reliable, and not afraid to ask questions.

Responsibilities

• Manage day-to-day fleet operations, including schedules and deliveries.
• Be the friendly point of contact for our drivers.
• Assist customers by responding to questions or issues.
• Support onboarding and coordination of freelance or contract drivers.
• Monitor basic performance and customer satisfaction metrics.

Skills

Customer-first mindset

Comfortable communicating with people

Organised and adaptable

Willingness to learn

Education

Degree in Business, Logistics, Supply Chain or related

Tools

Slack

HubSpot

Onfleet

Job description

Operations & CX (customer experience) Associate

Help manage day-to-day fleet operations, including schedules and deliveries (we’ll train you)

Be the friendly point of contact for our drivers, helping them stay on track and supported

Assist customers by responding to questions or issues in a professional, people-first way

Support the onboarding and coordination of freelance or contract drivers

Learn how to track fleet activities using modern digital tools and dashboards

Work closely with teammates across operations, tech, and customer success to improve how we work

Help monitor basic performance and customer satisfaction metrics and learn how they’re used

Get hands‑on exposure by supporting ad‑hoc operational tasks — great for learning how startups really run

A degree in Business, Logistics, Supply Chain, or a related field
(Fresh graduates are welcome — relevant internships or projects are a plus, but not required)

Comfortable communicating with people — clear, polite, and professional
(We care more about attitude than experience)

A customer‑first mindset and willingness to learn how to solve problems
(You don’t need all the answers on Day 1)

Organised, adaptable, and able to handle multiple tasks with guidance and support

Open to using digital tools like Slack, HubSpot, Onfleet, and others
(No worries if you’re new — training will be provided)

Positive attitude, reliable, and not afraid to ask questions or try new things