Operations Analyst - Broking

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading insurance service provider in Kuala Lumpur is seeking an Operations Executive for the Policy Servicing team, focusing on servicing clients in the Hong Kong market. The role requires a Bachelor's degree, proficiency in MS Office, and the ability to read and write Chinese. Responsibilities include managing policy tasks, ensuring compliance, and maintaining customer relations. This position offers a hybrid work model with three days onsite per week and opportunities for professional development.

Benefits

Hybrid work model

Professional development opportunities

Qualifications

• High proficiency in using MS Office applications.
• Ability to read and write Chinese.
• Good work ethics with high integrity.

Responsibilities

• Perform tasks associated with policy endorsement and client policy management.
• Ensure timely and accurate production of complex documents.
• Maintain understanding of insurance legislation.
• Communicate with clients and colleagues.
• Adhere to policies and procedures as per the organization's standards.

Skills

MS Office proficiency

Chinese language skills

Detail-oriented

Interpersonal skills

Education

Bachelor's degree in any field

Job description

Operations Executive - Policy Servicing/Policy Processing (Supporting Hong Kong)

We are seeking a talented individual to join our Insurance Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working as per the respective team’s arrangement.

Broking Operations (Policy Processing)

The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients. The team handles policy servicing requests, such as amendments and renewals, working closely with clients, brokers, and underwriters. They provide customer support to policyholders in Hong Kong, addressing inquiries and resolving issues related to policy coverage, claims, and payments.

Key Responsibilities

• Perform tasks associated with processes such as Policy Endorsement, Client Policy Management, Generation of Quotation, Bills and Invoices.
• Ensure timely and accurate production/processing of complex documents/information, including report preparation.
• Maintain a basic understanding of the core aspects of relevant insurance and related legislation and strengthen established relationships.
• Ensure timely communication with clients and colleagues by offering updates and resolutions when required.
• Ensure adherence to policies and procedures as per the organization’s standards and SOPs.
• Take part in investigations of queries and errors as well as assisting in developing action plans to drive improvement.

Requirements

• At least a Bachelor's degree in any field.
• High proficiency in using MS Office applications.
• Ability to read and write Chinese.
• Good work ethics with high integrity, detail‑oriented, compliant, and process‑driven.

Preferred Experience

• 1–2 years experience in Policy Processing/Policy Servicing role.
• Good communication and interpersonal skills.
• Willingness to learn and take on new challenges.
• Excellent coordination skills and ability to work with multiple stakeholders.

Benefits

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All colleagues are expected to have at least three days per week onsite, with office‑based teams identifying at least one anchor day per week for full team presence.

EEO Statement

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.