Operations Administration Assistant

Charles Taylor Adjusting; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global insurance services leader is seeking an Operations Administration Assistant who is fluent in English and Cantonese. This remote role involves providing administrative support to the Hong Kong PCTSR office, managing purchasing, vendor relationships, and ensuring compliance with procedures. Ideal candidates will have experience in office management, excellent attention to detail, and strong time-management skills. Join a diverse team that values integrity and collaboration!

Qualifications

• Proven experience in administrative work, preferably in a remote setting.
• Experience in managing service providers and vendors.
• Strong problem-solving abilities.
• Ability to work independently with minimum supervision.

Responsibilities

• Manage Hong Kong PCTSR office purchasing and supplies.
• Collaborate with various teams to support invoicing and debt collection.
• Ensure compliance with organizational procedures.
• Provide general assistance to adjusters.
• Participate in projects and be involved in developing new processes.

Skills

Fluent in English

Fluent in Cantonese

Office management experience

MS Office proficiency

Attention to detail

Time-management skills

Interpersonal skills

Job description

Operations Administration Assistant (Cantonese speaker)

This role provides general administration and claims administration support for the Property, Casualty & Technical Special Risks (PCTSR) Loss Adjusting team in Hong Kong.

Based in Malaysia, you will remotely manage the PCTSR HK office’s day to day operational processes, with a focus on consistency and cost efficiency, as well as ensuring corporate guidelines and policies are met, in addition to building management requirements, and health and safety guidelines. Collaboration with wider Asia operations teams will be key to ensure smooth running of operations.

Key Responsibilities

• Manage Hong Kong PCTSR office purchasing and supplies process, and relationships with vendors, service providers and building management for all operational areas.
• Manage and review all service contracts, co‑ordinating payments for the Hong Kong PCTSR office.
• Carry out general office duties such as typing and clerical work, checking for quality of adjusting reports completed.
• Collaborate with the Working Capital and credit control teams, to support invoicing, WIP management, debt collection tracking and system updates.
• Ensure compliance with Charles Taylor procedures and controls.
• Support general adjuster tasks, including travel arrangements for the PCTSR HK Adjusting team, monitoring case setup process in the system, and assisting adjusters with time recording in CMA system and using the new Expense@Work application.
• Participate in projects as required and be proactively involved in the development of new processes/systems.
• Perform other support activities and provide general assistance to adjusters to ensure efficient running of the PCTSR Asia portfolio.
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Required Skills and Qualifications

• Fluent in written and spoken English and Cantonese.
• Proven experience in office management and administrative work, preferably in a remote working arrangement.
• Experience remotely managing service providers, vendors and associated processes.
• Proficiency in MS Office and experience using a variety of corporate systems and tools.
• Excellent attention to detail and problem‑solving abilities.
• Strong time‑management skills, with experience planning and organizing events, meetings and projects.
• Team player with excellent interpersonal skills; able to work independently with minimum supervision.
• Willingness to help others and share knowledge.

About Charles Taylor

Founded in 1884, Charles Taylor is a global leader in insurance services and technology solutions, with a team of approximately 4,000 experts across 120+ countries on 6 continents. We provide loss adjusters, forensic accountants, and technical specialists to help clients navigate complex claims and improve customer experience.

Equal Opportunity Employer

Charles Taylor is an Inclusive Employer that fosters an environment of mutual respect with zero tolerance to discrimination of any kind. We champion diversity, equity and inclusion, and we are proud to provide an inclusive and diverse culture supported by a fair recruitment process.