Operational Excellence Assistant Manager

SalesWorks; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading company in operational excellence is seeking an Operational Excellence Assistant Manager in Kuala Lumpur. This role focuses on monitoring operational accuracy, conducting process audits, and ensuring compliance with standards. You will collaborate with teams for continuous improvement and manage escalation processes. The ideal candidate will have a Bachelor's degree in a relevant field and experience in project management and operational compliance, alongside strong analytical and communication skills.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in project management, process auditing, and operational compliance.
• Strong analytical and problem-solving skills, with attention to detail.

Responsibilities

• Monitor operational accuracy and recommend corrective actions.
• Conduct regular process audits for compliance.
• Perform root cause analysis on incidents and errors.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

Tools

Knowledge management tools

Job description

Operational Excellence Assistant Manager

Join Our Team as Operational Excellence Assistant Manager

Operational Excellence Assistant Manager is responsible for ensuring operational excellence by monitoring, auditing, and improving business processes. This role focuses on process compliance, accuracy, incident investigation, escalation management, and knowledge management to support high-quality service delivery and operational efficiency.

What You'll Do:

• Monitor and evaluate operational accuracy, identifying areas for improvement and recommending corrective actions.
• Conduct regular process audits to ensure adherence to internal standards, policies, and regulatory requirements.
• Execute regional project plans and ensure timely implementation.
• Collaborate with cross-functional teams to identify process gaps and support continuous improvement initiatives.
• Perform root cause analysis for incidents, errors, or deviations, and collaborate with stakeholders to implement preventive measures.
• Manage escalation processes, ensuring timely resolution and effective communication with relevant teams.
• Maintain and enhance knowledge management systems, documenting procedures, best practices, and lessons learned.
• Generate and present quality reports and insights to leadership to enable data-driven decision-making.
• Support training and coaching initiatives to ensure operational teams understand quality expectations and compliance standards.

What We're Looking For:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in project management, process auditing, and operational compliance.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience in incident investigation and root cause analysis.
• Experience in project implementation.
• Proficient in knowledge management tools and documentation practices.
• Knowledge of escalation management practices and workflows.
• Excellent communication and interpersonal skills.
• Able to work independently and collaboratively in a fast-paced environment while effectively managing stakeholders.