Operation Supervisor

Mansion One Suites Sdn Bhd; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A hotel company in Penang is seeking an experienced Operation Supervisor to oversee the day-to-day operations of its hotel. This full-time role involves supervising staff, monitoring guest reservations, and ensuring excellent customer service. The ideal candidate has at least one year of experience in hotel management, strong leadership skills, and a focus on customer satisfaction. The position offers a competitive salary and opportunities for career advancement in a dynamic work environment.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career advancement

Qualifications

• Minimum 1 year of experience in hotel operations management or a similar supervisory role.
• Strong leadership and decision-making skills.
• Excellent customer service orientation.

Responsibilities

• Supervising front office, housekeeping, and hotel staff.
• Monitoring hotel occupancy and guest reservations.
• Addressing guest complaints in a timely manner.

Skills

Leadership skills

Customer service orientation

Problem-solving skills

Communication skills

Tools

Hotel management software

Job description

MANSION ONE SUITES SDN. BHD. is seeking an experienced Operation Supervisor to join our dynamic team. In this full‑time role, you will be responsible for overseeing the day‑to‑day operations of our hotel located on the picturesque Penang Island in Penang. You will play a pivotal role in ensuring the smooth and efficient running of our hotel, contributing to the overall success of the business.

What you’ll be doing

• Supervising and coordinating the activities of front office, housekeeping, and other hotel staff to ensure excellent customer service and adherence to company policies and procedures
• Monitoring and managing hotel occupancy, room availability, and guest reservations
• Addressing and resolving any guest complaints or concerns in a timely and professional manner
• Overseeing the front office, maintenance and housekeeping within the hotel
• Generating and analysing operational reports to identify areas for improvement
• Assisting in the upkeep and maintaining units in good conditions

What we’re looking for

• Minimum 1 year of experience in hotel operations management or a similar supervisory role in the hospitality industry
• Strong leadership and decision‑making skills, with the ability to manage and motivate a team
• Excellent customer service orientation, with a proven track record of addressing guest concerns effectively
• Proficient in using hotel management software and other relevant technology
• Strong problem‑solving and critical‑thinking skills to identify and resolve operational challenges
• Excellent communication and interpersonal skills, with the ability to build positive relationships with both guests and staff
• Familiarity with industry regulations and standards related to health, safety, and security in the hospitality sector

What we offer

• Competitive salary and performance‑based bonuses
• Opportunities for career advancement and skill development
• A dynamic and diverse team culture that values work‑life balance

Apply now to join our team and play a key role in shaping the success of our hotel operations.

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