Operation Senior Executive

SF Global Express (M) Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Subang Jaya is looking for a professional to develop SOPs, lead training sessions, and conduct compliance audits. You will oversee daily operations and enhance the performance of delivery staff through coaching and process improvement. The ideal candidate has 1–3 years of logistics experience and exceptional instructional skills, ensuring that complex procedures are simplified for effective implementation. This role is pivotal in maintaining high standards and operational efficiency.

Qualifications

• 1–3 years in logistics or warehouse operations, with a proven track record of training teams or managing process compliance.
• Ability to break down complex logistics jargon into simple, actionable steps for a diverse workforce.
• Meticulous in documenting processes and identifying 'leaks' in the operational chain.
• Strong public speaking and interpersonal skills to lead workshops and handle one-on-one coaching.
• Ability to enforce rules and discipline while maintaining a positive relationship with the delivery fleet.

Responsibilities

• Create and update manuals for parcel handling and customer interaction.
• Lead onboarding sessions for new delivery partners.
• Conduct regular field audits and hub inspections.
• Identify bottom-performing riders and provide refresher training.
• Develop SOPs for managing exceptions like damaged goods.

Skills

Logistics experience

Instructional skills

Attention to detail

Communication skills

Conflict resolution

Job description

SOP Development: Create and update step-by-step manuals for parcel handling, rider grooming, customer interaction, and cash-on-delivery (COD) reconciliation.

Training & Induction: Lead onboarding sessions for new delivery partners, ensuring they are fully certified in company protocols before their first shift.

Compliance Auditing: Conduct regular "field audits" and hub inspections to ensure SOPs are being followed (e.g., proper use of safety gear, correct scanning procedures).

Performance Coaching: Identify bottom-performing riders through data and provide "refresher training" to improve their delivery success rates.

Exception Management: Develop and train staff on SOPs for "What If" scenarios—such as damaged goods, customer disputes, or failed delivery attempts.

Feedback Loop: Gather feedback from the frontline to simplify complex procedures, making them easier for riders to follow without sacrificing quality.

Operations Management: Oversee daily dispatch operations and ensure all parcels are assigned to drivers/riders for timely delivery.

Required Skills & Qualifications

Experience: 1–3 years in logistics or warehouse operations, with a proven track record of training teams or managing process compliance.

Instructional Skill: Ability to break down complex logistics jargon into simple, actionable steps for a diverse workforce.

Attention to Detail: Meticulous in documenting processes and identifying "leaks" in the operational chain.

Communication: Strong public speaking and interpersonal skills to lead workshops and handle one‑on‑one coaching.

Conflict Resolution: Ability to enforce rules and discipline while maintaining a positive relationship with the delivery fleet.