Operation Manager

Growth Valley; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A dynamic company in Malaysia is searching for an experienced Operations Manager. The role involves overseeing all operational activities, supervising a team of Operations Executives, and enhancing customer satisfaction. Applicants should have a Bachelor's degree, strong leadership abilities, and proficiency in Mandarin. Join a fast-paced environment that values innovation and collaboration. If you're ready to tackle challenges and improve processes, we want to hear from you.

Qualifications

• Bachelor's degree in Business, Operations Management, or a related field necessary.
• Proven experience in an operations management role.
• Exceptional leadership, organizational, and multitasking skills required.
• Excellent communication and interpersonal skills needed.
• Proficiency in Mandarin (reading, writing, and speaking) is mandatory.

Responsibilities

• Oversee all operational activities for seamless functioning.
• Supervise Operations Executives and drive performance.
• Develop operational strategies to improve efficiency.
• Collaborate with sales team to enhance customer service.
• Oversee payment management and assist in budget preparation.
• Address and resolve operational issues swiftly.

Skills

Leadership skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Problem-solving skills

Strategic thinking

Education

Bachelor's degree in Business or Operations Management

Master's degree or equivalent professional qualification

Tools

Microsoft Office Suite

Job description

Overview

We are currently looking for a dynamic and experienced Operations Manager to join our team. The successful candidate will supervise the Operations Executives and play a pivotal role in ensuring customer satisfaction, improving operational efficiency, and driving sustainable growth in our organization.

Key Responsibilities

• Operations Oversight: Oversee all operational activities to ensure seamless and efficient functioning. This includes logistics coordination, sales support, after-sales service, and payment management.
• Team Supervision: Supervise Operations Executives, providing guidance, and driving performance. Ensure that all operations-related tasks are executed efficiently and accurately, aligning with our company's high standards.
• Strategic Planning: Develop and implement operational strategies and procedures to improve efficiency and effectiveness. Continually assess and adjust operations to meet evolving business and market demands.
• Sales and Customer Support: Collaborate closely with the sales team to enhance sales operations. Drive exceptional customer service and ensure effective communication with customers to build long-term relationships.
• Financial Management: Oversee payment management, work closely with the finance team to ensure timely collections and reconciliations, and assist in budget preparation and control.
• Problem-Solving: Address and swiftly resolve operational issues and challenges. Develop robust procedures for crisis management and contingency planning.

Qualifications

• Bachelor's degree in Business, Operations Management, or a related field. Master's degree or equivalent professional qualification would be an added advantage.
• Proven experience in an operations management role, preferably in Cooperate based is an advantage.
• Exceptional leadership, organizational, and multitasking skills.
• Excellent communication and interpersonal skills. Proficiency in Mandarin (reading, writing, and speaking) is mandatory due to the nature of our products and market.
• Proficient in Microsoft Office Suite and comfortable learning new technical systems as needed.
• Ability to work and thrive in a fast-paced, deadline-driven environment.
• High level of professionalism, strong problem-solving abilities, and strategic thinking skills.

Join Our Team

By joining our team, you will have the opportunity to lead and inspire a team of dedicated professionals in an energetic, fast-paced environment where we value innovation and collaboration. If you are someone who enjoys challenges and has a keen eye for improving operational processes, we would love to hear from you.