Operation Manager

Resepi Arena SB; Batu Kawan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Malaysia is seeking an Operations Manager to oversee daily operations across multiple outlets. The ideal candidate will have 3–5 years of experience in food and beverage management, with strong leadership skills and a commitment to food quality and customer service. This role comes with attractive benefits including a competitive salary and performance bonuses.

Benefits

Attractive Basic Salary

Monthly Performance Incentives

Annual Bonus

Meal Allowance

Transportation Allowance

Career Development Opportunities

Qualifications

• Minimum 3–5 years of F&B operations management experience.
• Experience in managing multiple outlets or restaurants.
• Ability to handle cost control and inventory management.

Responsibilities

• Oversee day-to-day operations of all restaurant outlets.
• Ensure food quality and service consistency.
• Conduct staff training and performance evaluation.

Skills

Leadership and team management

Food safety and hygiene regulations

P&L analysis and budgeting

Customer service mindset

Scheduling and staff training

MS Office proficiency

Education

Diploma or Degree in Hospitality Management

Tools

F&B operational software

Job description

Responsibilities

• Oversee day-to-day operations of all restaurant outlets.
• Ensure food quality, hygiene, and service consistency across locations.
• Lead and supervise outlet managers and operational staff.
• Conduct staff training, performance evaluation, and manpower planning.
• Monitor and analyze sales, profit & loss (P&L), and operational KPIs.
• Implement cost control strategies (food, labor, wastage).
• Manage stock levels, inventory, and supplier relationships.
• Ensure compliance with food safety, health, and regulatory standards.
• Address and resolve customer complaints or feedback professionally.
• Support and execute marketing campaigns and seasonal promotions.
• Plan and assist in new outlet openings, renovations, or upgrades.
• Conduct regular audits and site visits to ensure SOP adherence.
• Prepare and submit operational and financial reports to management.
• Continuously improve operational processes and staff efficiency.

Education & Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Additional training in restaurant management or F&B operations is an advantage.

Experience

• Minimum 3–5 years of experience in managing F&B operations, including front-of-house and back-of-house functions.
• Proven experience managing multiple outlets, restaurants, or food service teams.
• Experience in handling cost control, inventory, and supplier coordination.
• Familiarity with POS systems, delivery platforms, and kitchen workflows.

Skills & Competencies

• Strong leadership and team management abilities.
• Solid understanding of food safety, hygiene, and health regulations.
• Capable of analyzing P&L reports, budgeting, and improving outlet profitability.
• Excellent customer service mindset and ability to handle complaints professionally.
• Skilled in scheduling, staff training, and performance evaluation.
• High attention to quality, consistency, and brand standards.
• Proficient in MS Office and F&B operational software/tools.

Other Requirements

• Able to work shifts, weekends, and public holidays as needed.
• Willing to travel between outlets/locations (if overseeing multiple branches).
• Strong problem-solving skills and ability to act quickly under pressure.
• Passionate about the F&B industry and keeping up with trends and innovation.

Job Benefits

• Attractive Basic Salary
• Monthly Performance Incentives / KPI Bonus
• Annual Bonus (based on company and individual performance)
• Meal Allowance / Staff Meals
• Transportation Allowance
• EPF, SOCSO & EIS Contributions
• Annual Leave, Medical Leave, and Emergency Leave
• Staff Discounts at All Outlets
• Uniform Provided
• Training & Career Development Opportunities
• Opportunity for Promotion / Career Advancement
• Team Building Activities & Company Events
• Flexible Off Days / Rotational Off Days