Operation Coordinator (Mandarin Speaker)

Nantuo Culture Media; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic media company in Subang Jaya seeks an Operations Coordinator to manage operational support and assist the expanding team. You will be responsible for data management, content coordination, and workspace organization, ensuring smooth operations across departments. Ideal candidates should possess a diploma in a related field, excellent communication skills, and be Mandarin speakers. The role requires adaptability and creativity to enhance audience engagement and support team members effectively.

Benefits

EPF/SOCSO

Medical Claim

Dental Claim

Team Building

Career Advancements

Qualifications

• At least a Diploma in Business Administration or related field.
• Proven experience in content management on platforms like TikTok and Shopee.
• Strong analytical and problem-solving skills are a must.

Responsibilities

• Support the team with operational tasks and marketing coordination.
• Manage and schedule content and live hosting sessions.
• Ensure the functionality and organization of office space and resources.

Skills

Content management

Data entry

Analytical skills

Problem-solving

Communication skills

Mandarin speaking

Education

Diploma in Business Administration, Management, E-Commerce or related field

Job description

Requirements

• Possess at least a Diploma in Business Administration, Management, E-Commerce or any related field.
• Proven experience in content management, especially on platforms such as TikTok, Shopee, and live streaming.
• Previous experience in administrative or management support roles will be highly advantageous.
• Skilled in data entry and data analysis, with exceptional attention to accuracy and detail.
• Possesses strong analytical and problem-solving capabilities, with a proactive and solutions-driven approach.
• Able to learn quickly and adapt effectively within a dynamic.
• Creative thinker with the ability to respond swiftly and effectively to unexpected challenges.
• Good communication and interpersonal skills, able to collaborate across departments and with clients.
• Able to work independently with minimal supervision and manage time efficiently to meet deadlines.
• Must be able to speak and understand Mandarin (Mandarin speaker only) as the role involves frequent interaction with Mandarin-speaking management.
• Candidates who can start immediately will be given priority.
• Fresh graduates are encouraged and welcome to apply.

Responsibilities

We are seeking an Operations Coordinator who is responsible, adaptable, and highly organized to support our fast-paced and expanding team. This position involves a mix of operational support, basic marketing coordination, and day-to-day team assistance, with key responsibilities in data management, content coordination, and workspace organization.

Data & Analytics

• Key in and manage marketing and sales data accurately.
• Provide reports on performance trends and suggest improvements.

Workspace Setup & Maintenance

• Assist in building and organizing the live room/office space from scratch.
• Ensure all live streaming equipment and tools are functioning well.
• Manage and ensure the functionality of office infrastructure.

Content & Live Management

• Manage and schedule live hosting sessions to ensure smooth and consistent operations.
• Coordinate, support, and motivate live host team members, including guiding lower-performing hosts to improve their results.
• Develop and implement creative strategies to enhance audience engagement and drive sales performance.
• Create, plan, and manage content across key platforms, particularly TikTok and Shopee.

Team Monitoring & Motivation

• Monitor attendance and performance of team members.
• Provide encouragement, motivation and skills enhancement guidance for underperforming team members.

Internal Communication

• Communicate effectively with HQ regarding requirements, feedback, and service matters.
• Coordinate with internal departments to ensure smooth execution of daily operations and alignment with company goals.

Administrative & Management Tasks

• Ensure the overall office environment is well-managed.
• Oversee equipment, furniture, and live room setup to ensure functionality and readiness.
• Address and resolve minor operational issues promptly to maintain smooth daily operations.

Benefits

• EPF/SOCSO.
• Medical Claim.
• Dental Claim.
• Team Building.
• Career Advancements.