Operation and Customer Service Specialist

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting management firm in Kuala Lumpur seeks an Operation and Customer Service Specialist to provide professional support to clients and handle operational tasks. You will interact with clients via live chat and email, manage inquiries, complaints, and ensure accurate record-keeping. Ideal candidates should possess strong communication skills, be detail-oriented, and have the ability to manage multiple tasks effectively. Knowledge in financial operations is a plus. The position offers an engaging work environment.

Qualifications

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.

Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products, platforms and account-related matters.
• Address and resolve customer complaints efficiently.
• Maintain accurate records of client interactions and service issues.
• Process client deposits and withdrawals.
• Support internal documentation and compliance standards.

Skills

Strong communication skills

Detail-oriented

Organizational skills

Ability to manage multiple tasks

Job description

Operation and Customer Service Specialist

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities:

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products, platforms and account-related matters.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions, feedback, and service issues.
• Process client deposits and withdrawals.
• Maintain and update client account records.
• Support internal documentation and requirements ensuring all records comply with company standards.
• Assist in the preparation and translation of customer announcement notices and operational communications.

Requirements:

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.

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