Operation and Customer Service Associate (Fresh Grade are Welcome to Apply!)

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Kuala Lumpur is seeking an Operations Customer Service Associate to provide support and service to clients. The role entails frontline customer support, resolving complaints, and managing client accounts. Candidates should have strong communication skills, be detail-oriented, and able to manage multiple tasks. Ideal for fresh graduates eager to start their career in customer service and operations. This position offers a chance to gain valuable industry experience.

Qualifications

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.

Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products and account-related matters.
• Address and resolve customer complaints efficiently.
• Maintain accurate records of client interactions.
• Process client deposits and withdrawals.
• Support internal documentation ensuring compliance.

Skills

Strong communication skills

Detail-oriented

Organizational skills

Ability to prioritize tasks

Job description

Operation and Customer Service Associate (Fresh Grade are Welcome to Apply!)

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products, platforms and account-related matters.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions, feedback, and service issues.
• Process client deposits and withdrawals.
• Maintain and update client account records.
• Support internal documentation and requirements ensuring all records comply with company standards.
• Assist in the preparation and translation of customer announcement notices and operational communications.

Requirements

• Strong communication skills, both written and verbal.
• Detail‑oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.