Operation and Customer Service Associate

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A consulting firm based in Kuala Lumpur is seeking an Operation and Customer Service Associate to be the key point of contact for clients. This role combines customer support with operational tasks, ensuring high-quality service. Responsibilities include responding to client inquiries, resolving complaints, and maintaining client records. Ideal candidates should possess strong communication skills and be detail-oriented. Basic knowledge of financial operations would be an advantage. Join our team for an engaging opportunity in a dynamic environment.

Qualifications

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations and compliance requirements is a plus.

Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products and account-related matters.
• Address and resolve customer complaints and service issues efficiently.
• Maintain accurate records of client interactions and service issues.

Skills

Strong communication skills

Detail-oriented

Excellent organizational skills

Ability to manage multiple tasks

Job description

Operation and Customer Service Associate

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities:

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products, platforms and account-related matters.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions, feedback, and service issues.
• Process client deposits and withdrawals.
• Maintain and update client account records.
• Support internal documentation and requirements ensuring all records comply with company standards.
• Assist in the preparation and translation of customer announcement notices and operational communications.

Requirements:

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.