Onsite & Remote IT Support Engineer

NTT Communications; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology firm in Kuala Lumpur is seeking a Deskside Support Engineer to provide IT support to clients. This role involves troubleshooting hardware and software issues, managing support tickets, and ensuring excellent customer service. Candidates should have experience with both Windows and Mac operating systems, remote support tools, and a strong orientation towards customer satisfaction. The position requires effective communication skills and the ability to handle technical issues in professional settings.

Qualifications

• Must have experience in IT support for hardware and software issues.
• Familiarity with AV equipment setup and troubleshooting is required.
• Strong interpersonal skills to explain technical concepts to non-technical users.

Responsibilities

• Provide onsite and remote IT support.
• Troubleshoot and resolve technical problems efficiently.
• Manage inventory and deployment of desktop assets.

Skills

Customer service orientation

Technical troubleshooting

Communication skills

Windows OS proficiency

Mac OS proficiency

Networking knowledge

Education

Relevant IT certification

Tools

Remote support tools

Office 365

Job description

A global technology firm in Kuala Lumpur is seeking a Deskside Support Engineer to provide IT support to clients. This role involves troubleshooting hardware and software issues, managing support tickets, and ensuring excellent customer service. Candidates should have experience with both Windows and Mac operating systems, remote support tools, and a strong orientation towards customer satisfaction. The position requires effective communication skills and the ability to handle technical issues in professional settings.