ONLINE EXECUTIVE

Verano; Klang City; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A luxury homestay company in Klang City is seeking an Online Executive to manage online operations and customer communications for an exceptional guest experience. The ideal candidate should have fluency in English and Bahasa Malaysia, with strong problem-solving and communication skills. Responsibilities include aiding guest bookings and inquiries, managing guest feedback, and ensuring smooth daily operations. This role offers a blend of office and remote work, flexible scheduling, and various benefits including annual leave and bonuses.

Benefits

EPF

SOCSO

EIS

Annual Leave

Public Holiday

Medical Claim

Free stay in homestay unit

Qualifications

• Minimum Diploma; fresh graduates encouraged.
• Fluency in English and Bahasa Malaysia; Mandarin is an added advantage.
• Experience in customer service, hospitality, or online operations is a plus.

Responsibilities

• Respond professionally to customer inquiries via WhatsApp and other online channels.
• Assist guests with bookings and general inquiries.
• Update and optimize homestay listings on premium booking platforms.

Skills

Fluency in English

Fluency in Bahasa Malaysia

Strong problem-solving skills

Communication skills

Attention to detail

Experience in customer service

Education

Minimum Diploma

Job description

About Us

We are a premium luxury homestay bungalow located in the Klang Valley, offering an exclusive experience for discerning travelers.

Job Title

Online Executive – responsible for online operations and customer communication for the homestay.

Key Responsibilities

• Respond professionally to customer inquiries via WhatsApp, social media, OTA platforms, and other online channels.
• Assist guests with bookings, check‑ins, and general inquiries to ensure a seamless luxury experience.
• Address guest feedback and resolve issues promptly to maintain our excellence reputation.
• Organize and manage online tasks related to daily operations of the luxury homestay.
• Coordinate with other teams to keep the property in pristine condition.
• Maintain accurate records of bookings, payments, and guest details for smooth operations.
• Update and optimize homestay listings on premium booking platforms (Airbnb, Booking.com, etc.) to reflect the luxury exclusivity.
• Monitor online platforms for new booking requests, reviews, and guest interactions.
• Provide regular updates to management on customer inquiries, operational needs, and opportunities for improvement.
• Perform any ad‑hoc tasks assigned by superior.

Qualifications

• Fluency in English and Bahasa Malaysia; Mandarin an added advantage.
• Minimum Diploma; fresh graduates encouraged.
• Strong problem‑solving, communication skills, and attention to detail.
• Experience in customer service, hospitality, or online operations is a plus.
• Ability to work independently and positively interact with all relevant parties.
• Available to work public holidays; competent in shift work.

Working Conditions

Location: Setia Alam Office & Partially Work From Home

Hours: 9:00am‑6:00pm & 3:00pm‑12:00am (Shift allowance applies; work from home after 6pm)

Shift: Yes

Rest Time: 1 Hour a day

Off Days: Off day on weekday; 1 off day per week + extra 1 alternate off day every 2 weeks

Benefits: EPF, SOCSO, EIS, PCB, Annual Leave, Public Holiday, Medical Claim, 3‑month bonus for top performance, Free stay in our homestay unit for staff.

Why Join Us?

Be part of a team delivering a premium luxury experience worldwide. Enjoy flexibility of remote work while contributing to a high‑end hospitality brand and grow your skills in the luxury short‑term rental industry.

We welcome passionate individuals with exceptional customer service drive to apply. We look forward to hearing from you!