Online Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary point of contact for customers, assisting them with inquiries and ensuring a seamless experience on the client's shopping platform. Your ability to maintain a positive and professional demeanor will be crucial in representing the brand and fostering customer loyalty. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you to make a real impact in customer service.

Qualifications

• Must have B2 level English proficiency in all aspects.
• Minimum of 6 months experience in customer support preferred.

Responsibilities

• Support customers to place online orders and process payments.
• Provide timely support through phone and email communication.

Skills

Customer Service orientation

Active Listening Skills

Problem Solving

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary point of contact for customers, assisting them with inquiries and ensuring a seamless experience on the client's shopping platform. Your ability to maintain a positive and professional demeanor will be crucial in representing the brand and fostering customer loyalty. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you to make a real impact in customer service.