Online Customer Service Executive

Capital Box Berhad; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Subang Jaya is seeking a dedicated individual to manage customer inquiries through various channels, including phone, WhatsApp, and email. Candidates should possess customer service experience and proficiency in Chinese, along with problem-solving abilities. The role involves resolving complaints, processing orders, and maintaining accurate customer records to ensure satisfaction. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Prior customer service experience is an advantage.
• Able to speak and write Chinese.
• Problem-solving and conflict-handling skills required.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, social media, or in person.
• Resolve customer complaints and issues efficiently.
• Provide accurate information about products, services, pricing, and policies.

Skills

Customer service experience

Chinese language proficiency

Problem-solving skills

Empathetic attitude

Basic computer skills

Ability to work under pressure

Job description

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, social media, or in person
• Resolve customer complaints, issues, and feedback efficiently
• Provide accurate information about products, services, pricing, and policies
• Process orders, bookings, refunds, and basic administrative tasks
• Follow up with customers to ensure resolution and satisfaction
• Record and update customer information in CRM or internal systems
• Escalate complex cases to supervisors when necessary
• Maintain professionalism and empathy in all customer interactions
• Support customer retention and loyalty initiatives
• Collaborate with internal teams (sales, operations, finance) to resolve issues

Requirements / Skills

• Prior customer service experience is an advantage
• Able to speak and write Chinese
• Problem‑solving and conflict‑handling skills
• Patient, empathetic, and customer‑oriented attitude
• Basic computer skills (CRM, Microsoft Office, messaging platforms)
• Ability to work under pressure and handle multiple tasks