Omnichannel Operations Lead (Retail_Mass)

Michael Page; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail brand in Malaysia is seeking an Omnichannel Operations Lead to oversee and enhance their omnichannel operations. This role involves leading retail teams, managing business performance, and implementing effective strategies for success. The ideal candidate has a relevant degree and at least 3 years of retail operations experience, alongside strong analytical and team collaboration skills. Competitive salary package and significant career growth opportunities are offered.

Benefits

Competitive salary package with incentives

Career growth opportunities

Autonomy in role

Collaborative working culture

Qualifications

• At least 3 years of experience in retail operations roles.
• Proficient in data analysis and Microsoft Excel.
• Ability to work independently and collaboratively.

Responsibilities

• Lead and drive retail teams to execute omnichannel operations.
• Manage P&L for the omnichannel business channel.
• Develop strategies for omnichannel adoption.

Skills

Retail operations management

Data analysis

Team collaboration

Microsoft Excel

Education

Degree or Master's in a related field

Tools

Microsoft Office

Job description

Omnichannel Operations Lead (Retail_Mass)

Opportunity to lead and shape end-to-end omnichannel retail operations. Exposure to a fast-paced, growth-driven retail environment.

Responsibilities

• Lead and drive retail teams to execute omnichannel operations and achieve sales budgets while ensuring a seamless customer experience across retail, customer service, and marketing.
• Own and manage the P&L for the new omnichannel business channel, driving revenue growth and long-term sustainability.
• Develop and implement strategies to drive adoption of omnichannel initiatives across stores and consumers.
• Manage daily business performance, track KPIs, and initiate corrective actions to optimise results.
• Work closely with retail district managers and store teams to drive execution, resolve pain points, and improve operational effectiveness.
• Collaborate with e-commerce and IT teams to address technical and app-related issues through regular follow-ups.
• Plan and execute marketing campaigns, promotions, and incentive schemes in partnership with Marketing and E-commerce teams.
• Establish and enforce operational SOPs, and coordinate with warehouse, fulfilment, delivery, and customer service teams to ensure timely order fulfilment and issue resolution.

Qualifications

• Degree or Master's in any related field with at least 3 years of experience in retail operations roles.
• Strong computer literacy with proficiency in Microsoft Office, especially Excel.
• Analytical mindset with the ability to work confidently with large sets of data.
• Quick learner who can adapt to and master new internal systems and tools.
• Able to work independently with minimal supervision while maintaining accountability.
• Strong team player with the ability to collaborate effectively with remote and cross-functional teams.

Our client is a well-established retail brand with a strong omnichannel presence and an ambitious digital growth agenda. They are known for their customer‑centric approach, innovation mindset, and commitment to long-term brand building.

Benefits

• Competitive salary package with performance‑based incentives
• Regional exposure and career growth opportunities
• High‑impact role with autonomy and decision‑making authority
• Supportive leadership and collaborative working culture