Officer - Customer Service/Operations (Perai)

Synergy Staffing; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Seberang Perai is looking for an Officer in Customer Service/Operations. In this role, you will support daily operations related to land transport logistics, ensuring effective communication with customers and coordination of transport activities. You need a degree in Logistics or related fields and 1–3 years of relevant experience. Skills in problem-solving and multitasking are essential. Competitive salary of RM2,600 – RM3,000, alongside benefits, is offered.

Benefits

Overtime Claims

Other benefits as per company policy

Qualifications

• 1–3 years of experience in customer service, logistics, or transport operations.
• Knowledge of transportation regulations & compliance.
• Strong multitasking, problem-solving, and communication skills.

Responsibilities

• Support daily customer service and operations related to land transport logistics.
• Serve as the first point of contact for customer shipment inquiries & service issues.
• Maintain accurate records of interactions & issue resolutions.

Skills

Problem-solving

Communication

Multitasking

Education

Bachelor’s Degree or Diploma in Logistics, Supply Chain, Business Admin, or related field

Tools

MS Office (Excel, Word, Outlook)

Logistics software

Job description

Officer - Customer Service/Operations (Perai)

Officer, Customer Service / Operations (Land Transport)

Working Days & Hours:

• 6 days work week
• Shift 1: 12:00 PM – 9:00 PM (1-hour break)
• Shift 2: 7:00 PM – 4:00 AM (1-hour break)

Salary & Benefits:

• Basic Salary: RM2,600 – RM3,000 (depending on experience)
• OT Claims: Entitled
• Other benefits as per company policy

Job Overview:

This role is responsible for supporting daily customer service and operations functions related to land transport logistics. You will ensure smooth communication with customers, coordinate transport activities, and support the branch in delivering excellent service.

Key Responsibilities:

Logistics / Warehouse Coordination:

• Work closely with warehouse and transport teams for delivery scheduling & dispatch.
• Coordinate with drivers/dispatchers to track shipments and provide updates.
• Assist in route planning & vehicle assignment to optimize schedules.

Customer Service & Coordination:

• Serve as the first point of contact for customer shipment inquiries & service issues.
• Provide timely updates on shipment status, delays, and delivery timelines.
• Handle customer complaints and coordinate with internal teams for resolution.
• Maintain strong relationships with stakeholders through professional service.
• Proactively communicate disruptions or schedule changes.
• Suggest improvements based on recurring customer concerns.

Documentation & Reporting:

• Maintain accurate records of interactions & issue resolutions.
• Prepare daily/weekly/monthly reports on service levels & satisfaction.
• Ensure compliance with company policies in all documentation.

Job Requirements:

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, Business Admin, or related field.
• 1–3 years of experience in customer service, logistics, or transport operations.
• Knowledge of transportation regulations & compliance.
• Proficiency in MS Office (Excel, Word, Outlook) & logistics software.
• Strong multitasking, problem-solving, and communication skills.
• Able to work under pressure in a fast-paced logistics environment.

How to Apply:

Submit your application directly via WhatsApp [phone] (Mrs Norzila, Recruiter)