Officer, Customer Service (ELM)

Sime Darby Property; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property development company in Shah Alam is seeking an experienced customer service representative to manage key handovers and assist clients. The role involves handling inquiries, managing payments, and maintaining data in Salesforce. Candidates should have a diploma and at least 5 years of experience. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of relevant working experience in customer service.
• Familiarity with data management systems like Salesforce.
• Ability to handle customer complaints and inquiries effectively.

Responsibilities

• Provide customer service work and manage payment processes.
• Answer phone calls and handle inquiries from purchasers.
• Coordinate key handover processes with various departments.

Skills

Customer service

Data management

Salesforce

Communication

Education

SPM/STPM or Diploma qualification

Certification in Customer Relation Management

Job description

Requirements

• To provide customer service work for the assigned unit.
• Perform customer service-related activities and office support tasks, including handling key handover processes, answering phone calls, updating data in Salesforce, and managing filing systems.
• Handle TNB Syabas transfer of names for individual units.
• Manage payment processes for TNB, Syabas, and IWK bills (street light, guard post, gerai, etc.).
• Process refund deposits for TNB Syabas accounts (old accounts and revoke cases).
• Handle documentation for new meter registration for late buyers or canceled units.
• Assist with administrative tasks.

Job Responsibilities

• Prepare individual files for purchasers prior to key handover.
• Answer phone calls at the TCS office and attend to complaints from purchasers, walk-ins, and phone inquiries.
• Arrange appointments for purchasers for key handover.
• Prepare and organize the Hand Over Kit.
• Carry out the key handover process.
• Create and update handover cases in Salesforce and close cases accordingly.
• Coordinate with purchasers, Technical Supervisors, Inspectors of Works, Contractors, and other departments regarding key handover, complaints, and renovation works.
• Manage and update data related to key handover and complaints in Salesforce.
• Respond to purchasers' emails and prepare draft correspondence for review.
• Manage purchaser files.
• Prepare memos to finance for cheque requisitions (transfer names).
• Email monthly bills from TNB and Syabas to finance for payment.
• Update payment status in Salesforce once payment vouchers are received from finance.
• Prepare TNB and Syabas termination forms for refunds.
• Coordinate with TNB and Syabas for bill transfers and new meter registrations as needed.
• Perform other customer service-related tasks as instructed by superiors.

Education/Professional Qualification

• SPM/STPM or Diploma qualification.
• Certification in Customer Relation Management is an advantage.

Professional Experience

• Minimum of 5 years relevant working experience.