Office Manager

Far East Harvest Foods Sdn Bhd; Johor Bahru; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading food company in Malaysia is seeking an experienced Office Manager to oversee the Customer Service Department. Responsibilities include managing daily operations, training customer service staff, and ensuring high service standards. The ideal candidate will have at least five years of experience in office management and a strong proficiency in Microsoft Office Suite. This role requires excellent communication skills and the ability to prioritize effectively in a fast-paced environment.

Qualifications

• At least 5 years of experience in office management or administrative support.
• Proficiency in Microsoft Office Suite and other administrative tools.
• Good verbal and written communication skills.

Responsibilities

• Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
• Train and mentor the customer service team.
• Oversee daily office operations.

Skills

Office management

Customer Service

Microsoft Office Suite

Communication

Problem-solving

Education

Diploma or Bachelor's in Business Management

Job description

• Diploma or bachelor’s in business management or similar
• At least 5 years of experience in office management (managing a team of Customer Service staff) or administration support
• Proficiency in Microsoft Office Suite and other administrative tools
• Good verbal and written communication
• Ability to define and solve problems, establish facts, analyse situations, and make decisions
• Ability to handle confidential information with integrity
• Hands-on mentality and can prioritize tasks effectively and efficiently
• Able to work under pressure and manage multiples tasks
• 5.5 day work week (Alternate Saturday)

Requirements:

• Diploma or bachelor’s in business management or similar
• At least 5 years of experience in office management (managing a team of Customer Service staff) or administration support
• Proficiency in Microsoft Office Suite and other administrative tools
• Good verbal and written communication
• Ability to define and solve problems, establish facts, analyse situations, and make decisions
• Ability to handle confidential information with integrity
• Hands-on mentality and can prioritize tasks effectively and efficiently
• Able to work under pressure and manage multiples tasks
• 5.5 day work week (Alternate Saturday)

Scopes:

• Manage daily operation of the Customer Service Dept to fulfil customers' requirements
• Train and mentor the customer service team to handle customer orders and enquiries with high service standards
• Communicate with customers, vendors, and related partners in daily business operations
• Oversee daily office operations, ensuring smooth administrative processes and adherence to company policies
• Maintain and replenish office supplies, placing orders as needed and verifying receipt of supplies
• Maintain proper records for equipment maintenance and service reports
• Build and maintain positive relationships with clients and vendors to support long-term partnerships
• Manage basic accounts payable and receivable tasks, ensuring accurate recording and accessibility
• Oversee office administration budget and track expenditures
• Perform regular reporting on office performance, inventory levels, and compliance metrics for management review
• Maintain document management system
• Coordinate with other departments to ensure alignment with organizational goals
• Coordinate meetings in-person or via teleconference
• Set up workstation for new joiners

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